Stacey Hill
Kinston,NC
Summary
Adept at database maintenance and delivering exceptional customer service, I enhanced office efficiency at Pirate Auto Care Center and improved client satisfaction at PNC Bank. Skilled in Quickbooks and proficient in managing confidential records, my proactive approach resulted in a 20% increase in timely invoice processing, showcasing my ability to drive results and maintain high standards of professionalism.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Secretary
Pirate Auto Care Center
Greenville, North Carolina
06.2015 - Current
- Provided administrative support to the office manager and other staff members.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
Bank Teller Switcher
PNC Bank
Kinston, NC
08.2009 - 06.2015
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
Education
Associate of Arts - Graphic Design
Pitt Community College
Winterville, NC05-2009
Skills
- Office correspondence
- Phone reception
- Database maintenance
- Preparing contracts
- Record preparation
- Inventory purchasing
- File management
- Customer service
- Accounts payable
- Quickbooks
- Payment posting
- Payroll processing
- File systems management
Certification
- Notary
Timeline
Secretary
Pirate Auto Care Center
06.2015 - Current
Bank Teller Switcher
PNC Bank
08.2009 - 06.2015
Associate of Arts - Graphic Design
Pitt Community College