Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stacey Hurley

Tempe,AZ

Summary

Highly-motivated top performing sales professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Consumer Experience Partner

Opendoor
Tempe, AZ
11.2021 - Current
  • Conduct 3-13 virtual meetings daily with potential home sellers using a consultative sales approach.
  • Inform sellers/buyers on current market trends.
  • Negotiate final offers and set up contracts to finalize sales agreements.
  • Manage every sale from initiation to closing.
  • Work remotely as well as hybrid depending on company needs.
  • Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Make 20-60 outbound calls to new and existing leads daily.
  • Collaborate with internal/external departments to deliver a seamless process for customers.
  • Placed #4 out of 160+ sales reps in 2022. Placed #3 out of 98 sales reps in 2023.
  • Maintained CSAT average of 4.7 out of 5.0 for 2022 and 4.8 for 2023.
  • Selected as 1 of 3 peers to participate in 3 separate company projects by key decision makers to identify opportunities and develop ideas to deliver sales results.

Certified Debt Consultant

Freedom Financial Network
Tempe, AZ
08.2019 - 10.2021
  • Responded to more than 200 telephone calls and emails each day, setting up appointments, answering questions and collecting information about specific concerns.
  • Evaluated client situations and recommended optimal products to meet individual needs.
  • Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
  • Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Placed in top 10% of 200+ sales reps for 2020.

Inside Sales Representative

My Credit Guy
Gilbert, AZ
06.2018 - 07.2019
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Analyzed potential clients credit reports and determined eligibility for credit repair services and provided free advice for non eligible consumers.
  • Negotiated price plans, terms of sale and service agreement to enroll clients.
  • Consulted with customers to aid selection and purchase of plan that met needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed daily flow of emails, texts, calls, and voicemails.
  • Became the #1 inside sales rep within 4 months of employment.
  • Set new company record high sales for 5 months in a row.

Client Service Specialist

American Reliable Insurance
Scottsdale, AZ
05.2016 - 05.2018
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Processed high volumes of property insurance claims efficiently while working in fast-paced environment.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Processed 40-60 lien holder changes throughout the week.
  • Provided technical support to insureds and agents.
  • Fostered strong relationships with current and prospective clients to maintain client retention.

Wealth Management Associate

Bank of America
Tempe, AZ
08.2014 - 06.2015
  • Provided white glove service to Merrill Lynch wealth management clients.
  • Assisted clients, client associates, financial advisers and internal associates with technical support, maintenance on accounts, transfers, bill pay and processing refunds when approved.
  • Submitted escalation forms to resolve more in depth technical issues.
  • Exceeded quotas at the end of each month such for QA, adherence, CSAT and ACW.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Assisted with mentoring to keep peers motivated and engaged.

Education

Bachelor of Science - Business Administration And Management

University of Phoenix
Tempe, AZ

Skills

  • Top Performing
  • Results Driven
  • Exceptional Customer Service
  • Resiliance
  • Verbal and Written Communication
  • Relationship Building
  • Salesforce CRM
  • Lead Qualification
  • Attention to Detail
  • Email and Phone Etiquette
  • Cheerful and Energetic
  • Organized and Efficient
  • Data Entry
  • Payment Processing
  • Clear and Articulate Phone Manner
  • Microsoft Office
  • Consultative Sales Approach
  • Pipeline Development

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Consumer Experience Partner

Opendoor
11.2021 - Current

Certified Debt Consultant

Freedom Financial Network
08.2019 - 10.2021

Inside Sales Representative

My Credit Guy
06.2018 - 07.2019

Client Service Specialist

American Reliable Insurance
05.2016 - 05.2018

Wealth Management Associate

Bank of America
08.2014 - 06.2015

Bachelor of Science - Business Administration And Management

University of Phoenix

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Stacey Hurley