Stacey Jean Baptiste

• Managed certificate program
• Created about 20 certificates weekly through digital programs, adobe photoshop
• Assisted coworkers and staff members with special tasks on daily basis.
• Communicated with management in efficient manner
• Helping advertise and connect with people to inform them of our work
• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.

• Arranged store in presentable and professional manner
• Took Initiative during downtime to clean up
• Managed over 100 customers per day, with respectable and hospitable tone
• Maintained customer relationships while fostering new ones

• Communicated with 100s of customers on daily basis
• Worked in fast-paced high pressure environment
• Increased regular customers by connecting with them
• Demonstrated respect, friendliness, and willingness to help wherever needed
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Developed and maintained courteous and effective working relationships
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Memorized recipes for specialty coffee beverages and seasonal offerings.

GPA: 3.5

• Dean's List Spring 2023
• Member of Fusion Dahmaka
• Received Trustee Scholarship
• Completed professional development in French

• 4.0 GPA
• Completed AP course in AP Lit
• Completed AP course in AP Lang
• Extracurricular Activities: Varsity Cross Country
• Elected Captain of Cross Country
• Black Student Union President
• Elected to Secretary for Student Council in 2019-2022