Stacey Katen
Westbrook,ME
Summary
Accomplished Program Manager recognized for implementing Agile practices and optimizing team performance. Proven ability to manage risks and drive project success, delivering impactful insights and fostering strong stakeholder relationships. Experienced with coordinating and managing multiple projects simultaneously. Utilizes effective communication and organizational skills to ensure seamless project execution. Track record of implementing process improvements and achieving project milestones. Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
35
35
years of professional experience
Work History
Program Manager
Unum
Portland, ME
09.2022 - Current
- Achieved seamless communication across multiple teams, resulting in effective risk identification and management. Delivered comprehensive bi-monthly and monthly team metrics, alongside quarterly SOX and monthly financial reports for leadership. Drove program management across the full SDLC, establishing best practices as a subject matter expert and mentor in SAFE Agile methodologies.
- Successfully produced critical project artifacts, significantly improving team workflow. Effectively facilitated meetings, resulting in streamlined project execution. Enhanced team support mechanisms, leading to improved project delivery.
- Achieved timely delivery of projects by developing comprehensive delivery roadmaps that addressed risks and dependencies. Enhanced leadership insights through effective reporting and metrics management. Streamlined work intake processes, resulting in improved project initiation efficiency. Contributed to successful talent onboarding, leading to higher employee retention rates. Drove alignment of team objectives through quarterly PI planning sessions. Improved inter-team communication by organizing program sync meetings. Strengthened stakeholder relationships, resulting in increased project support.
Principal Delivery Effectiveness Manager
Sun Life, US Insurance
Westbrook, ME
03.2021 - 09.2022
- Guided and empowered self-managing teams to achieve objectives while fostering a culture of continuous improvement.
- Directed project management efforts with emphasis on product budgets, resource allocation, and milestone tracking. Delivered weekly project status reports to steering committees and monthly updates to core teams. Led scrum ceremonies for diverse teams, including those focused on insurance claims and rate management applications. Championed value stream optimization and guided transition to SAFe framework.
Senior Scrum Master / Project Manager IV
WEX
Portland, ME
09.2017 - 03.2021
- Achieved successful migration of teams to scrum methodology, optimizing kanban/scrum production support flow for virtual corporate payments. Enhanced team performance through effective coordination of scrum ceremonies and coaching of 15 team members in agile practices. Established two scrum teams, significantly improving team dynamics and growth. Streamlined pipeline processes, resulting in reduced lead time and increased throughput while maintaining compliance with PCI, SOC, and SOX standards. Developed and maintained SDLC while managing CAPEX/OPEX budget efficiently.
- Collaborated with Mastercard to manage project phases for fraud solution visa authorizations and legacy processor application, enhancing customer migration processes.
Principal Project Manager, Senior Scrum Master
IDEXX Laboratories
Westbrook, ME
02.2008 - 09.2017
- Achieved successful project outcomes for customer-facing software teams by implementing digital identity and single sign-on services. Enhanced data services and improved customer workflows through strategic process improvements. Fostered collaboration among diverse teams and maintained adherence to scrum methodologies as an IT liaison.
- Achieved successful migration to agile practices for three teams, including two kanban teams, through effective scrum master leadership. Delivered structured sprint planning, daily stand-ups, sprint reviews, and retrospectives to drive team engagement. Collaborated with product owners and stakeholders to refine backlog prioritization and streamline release planning. Expanded skill set by assuming product owner and business analyst roles during the transition.
- Delivered successful project outcomes in R&D software engineering by managing marketing roadmap reviews and release planning. Achieved seamless deployment of new software features through effective coordination with development and testing teams. Fostered collaboration with third-party vendors and customer-facing testing teams, enhancing integration with IT data warehouse and customer support. Maintained rigorous compliance with ISO regulations. Accomplished management of 30 software releases, 5 new analyzer launches, 12 hardware migrations, 3 new third-party interfaces, and 4 stand-alone applications.
Senior Project Manager
TD Banknorth
Maine
10.1990 - 06.2007
- Directed implementation of technology-based applications as Senior Project Manager, ensuring alignment with business objectives.
- Developed and executed a comprehensive customer lending application to enhance operational efficiency across direct and indirect loan departments, integrating mainframe IT infrastructure and three credit bureaus.
- Achieved successful project outcomes through effective management of RFP writing and review processes. Facilitated discussions on business and technical SOW details, ensuring clarity and alignment. Coordinated project teams to create SSA/SLA documents. Delivered timely project status updates and reports to senior directors, enhancing communication and transparency.
- Collaborated on infrastructure design while creating precise business and technical requirements for ACH text file interfaces and loan documentation mapping.
- Achieved successful coordination of testing initiatives and contributed to training department personnel in crafting effective test cases. Delivered comprehensive unit integrated and load bearing testing to validate product performance.
- Achieved compliance with Y2K and SOX regulations by effectively managing critical banking software application projects. Streamlined workflow documentation through collaboration with team members. Delivered comprehensive project status updates to OCC auditors and regulatory offices, enhancing transparency and accountability.
- Achieved successful execution of 15 Windows upgrades, enhancing system reliability. Delivered robust support for bank's phone application, improving customer satisfaction. Enabled efficient wire transfer application functionality, facilitating smooth transactions. Launched bill pay feature, increasing user engagement and convenience. Streamlined administration and configuration of approximately 50 file servers for branch loan and deposit applications. Enhanced ATM and debit card support, improving service delivery. Completed 6 ATM and debit card conversions, including PIN management, ensuring secure transactions. Developed and maintained an archival loan application, optimizing data retrieval processes. Formulated detailed business and technical requirements for a collections application, driving operational improvements.
- Conducted comprehensive analysis of customer workflows and challenges, spearheading the design of new applications and the redesign of existing ones for improved efficiency and effectiveness.
Education
Certificates -
Education
Skills
- Problem-solving
- Detail-oriented
- Risk management
- Root-cause analysis
- Scrum framework
- Software development life cycle
- Stakeholder management
- Client relations
- DevOps principles
- Cross-functional team leadership
- Project planning and development
- Cross-functional collaboration
- Conflict management
- Coaching and mentoring
- Forecasting
Timeline
Program Manager
Unum
09.2022 - Current
Principal Delivery Effectiveness Manager
Sun Life, US Insurance
03.2021 - 09.2022
Senior Scrum Master / Project Manager IV
WEX
09.2017 - 03.2021
Principal Project Manager, Senior Scrum Master
IDEXX Laboratories
02.2008 - 09.2017
Senior Project Manager
TD Banknorth
10.1990 - 06.2007
Certificates -
Education
Tools
Microsoft Office suite, Atlassian suite (Jira, Confluence) Rally, Integrity ALM, SkyPe, Zoom, Primavera, HipChat, Slack, Lucidchart, XMind, Github, Zenhub, Daptiv/changepoint, Google suite, Smartsheets, Workplace chat, service now, miro, JIRA, Clarity, microsoft teams/chat