Stacey K Dean
Charleston
Summary
Dynamic healthcare professional with over 20 years of diverse experience across multiple settings, specializing in Audiology and fostering strong relationships with physicians and patients. Proven track record in the research industry has cultivated effective learning experiences that enhance team collaboration and drive impactful results. Extensive experience in retail management has honed exceptional communication skills, positivity, and cross-functional collaboration. Committed to enhancing operational efficiency while consistently meeting or exceeding organizational goals.
Overview
27
27
years of professional experience
Work History
Marketing/Sales Manager
Charlie Boutique
Charleston, WV
03.2020 - Current
- Assist customers in customer needs and expectations while building a strong rapport.
- Incorporate suggestive selling while interacting with customers resulting in annual increases in revenue.
- Prioritize building customer relationships within the boutique and the surrounding small businesses.
- Attend the Atlanta Apparel And More Market bi-annually to explore new and upcoming styles and stay ahead of the fashion trends.
Research Assistant
Charleston Area Medical Center – Centers for Health Services and Outcomes Research (CHSOR)
Charleston, WV
12.2008 - Current
- Assistance in deployment of Centers for Medicare & Medicaid Services (CMS) mandatory patient experience surveys following highly regulated protocols.
- Department operational support.
- Provide [Copy] editing of manuscripts for publication.
- Participation in training and independent audits required to maintain federal contracts.
- Maintained a consistently high quality standard in the handling of more than 25,000 patient surveys.
- Number of publications. Growth over 5 years.
Audiologist
South Hills ENT/Medical Aid Center
Bethel Park, PA
01.2001 - 11.2004
- Performed and reported CAEs, hearing aid evaluations and fittings, hearing aid orientation and taking earmold impressions.
- Maintained high standard of care in a multi-provider practice that grew by more than 40% over a 4 year period.
- Observed and assisted with electronystagmography (ENG), auditory brainstem response (ABR) and otoacoustic emissions.
Graduate Clinician
HealthSouth Harmarville Rehabilitation Center
Pittsburgh, PA
09.2000 - 12.2000
- Performed and reported comprehensive audiological evaluations (CAE), soundfield testing, hearing aid evaluations and fittings, hearing aid orientation and taking earmold impressions.
Graduate Clinician
Laurel Highland ENT
Uniontown, PA
06.2000 - 08.2000
- Performed and reported CAEs, hearing aid evaluations and fittings, hearing aid orientation and taking earmold impressions.
Graduate Clinician
Ruby Memorial Hospital
Morgantown, WV
06.2000 - 08.2000
- Performed and reported CAEs, hearing aid evaluations and fittings, hearing aid orientation and taking earmold impressions.
- Observed and assisted with electronystagmography (ENG), auditory brainstem response (ABR) and otoacoustic emissions.
Graduate Clinician
Morgantown Ear, Nose and Throat Clinic, INC.
Morgantown, WV
03.2000 - 05.2000
- Performed and reported CAEs, hearing aid evaluations and fittings, hearing aid orientation and taking earmold impressions.
- Observed and assisted with ENG.
Residence Hall Supervisor (RHS)
West Virginia University
Morgantown, WV
09.1999 - 05.2000
- Supervised 19 Resident Assistants.
- Oversaw student conduct (policies, rules regulations) for students in Arnold Hall.
- Responsible for making sure residential needs (in terms of quality of life in the hall) were met.
- Arnold Hall and Apartments
Graduate Clinician
West Virginia University Speech and Hearing Clinic
Morgantown, WV
06.1999 - 09.1999
- Performed and reported CAEs, hearing aid evaluations and fittings, hearing aid orientation and taking earmold impressions.
- Performed community screenings and an industrial noise survey.
Education
Master of Science - Audiology
West Virginia University
Morgantown, WVBachelor of Science - Speech Pathology & Audiology
West Virginia University
Morgantown, WVSkills
- Client relations & service excellence
- Collaborative teamwork
- Strategic sales planning
- Expertise in HIPAA & regulatory compliance
- Skill enhancement facilitation
- Proficient in digital tools
Timeline
Marketing/Sales Manager
Charlie Boutique
03.2020 - Current
Research Assistant
Charleston Area Medical Center – Centers for Health Services and Outcomes Research (CHSOR)
12.2008 - Current
Audiologist
South Hills ENT/Medical Aid Center
01.2001 - 11.2004
Graduate Clinician
HealthSouth Harmarville Rehabilitation Center
09.2000 - 12.2000
Graduate Clinician
Laurel Highland ENT
06.2000 - 08.2000
Graduate Clinician
Ruby Memorial Hospital
06.2000 - 08.2000
Graduate Clinician
Morgantown Ear, Nose and Throat Clinic, INC.
03.2000 - 05.2000
Residence Hall Supervisor (RHS)
West Virginia University
09.1999 - 05.2000
Graduate Clinician
West Virginia University Speech and Hearing Clinic
06.1999 - 09.1999
Bachelor of Science - Speech Pathology & Audiology
West Virginia University
Master of Science - Audiology
West Virginia University