Taya Dorse
Riverton,Utah
Summary
Dynamic and personable professional with extensive experience in customer-facing roles within wellness and retail environments. Proven ability to manage front desk operations, support multi-provider scheduling, and maintain organized, high-traffic workflows. Known for fostering a welcoming atmosphere, maintaining confidentiality, and delivering efficient, professional service. Strong multitasker who thrives in fast-paced, team-oriented settings. Seeking to bring exceptional communication skills and administrative efficiency to a client-centered role in a growing and innovative environment.
Overview
5
5
years of professional experience
Work History
Studio Sales Manager
Perspire Sauna Studio
06.2024 - Current
- Coordinate appointment scheduling and studio sessions, supporting seamless flow across daily operations.
- Greet guests and maintain an organized, professional reception area that promotes comfort and confidence.
- Field incoming calls and messages, providing accurate information and timely responses.
- Oversee and train front desk team on client care, daily procedures, and systems use.
- Promote service packages while respecting client preferences and maintaining discretion.
- Support a client-first environment while upholding privacy standards in line with wellness service expectations.
Front Desk Receptionist
Perspire Sauna Studio
08.2023 - 06.2024
- Greeted clients upon arrival and maintained a warm, professional, and welcoming environment.
- Managed client check-in and check-out procedures, ensuring accurate scheduling and payment processing.
- Handled incoming calls, emails, and messages, providing prompt and courteous assistance.
- Coordinated daily appointment calendars to optimize provider availability and studio flow.
- Maintained cleanliness and organization of reception and lounge areas to support a positive guest experience.
- Protected client information and upheld strict confidentiality standards in accordance with wellness industry practices.
Sales Associate
Victoria’s Secret
07.2022 - 08.2023
- Delivered personalized service while managing high-traffic retail floor and front-end operations.
- Ensured smooth transactions, including online orders and product inquiries.
- Helped maintain a visually appealing and welcoming environment.
Customer Care Agent
Café Rio Call Center
09.2020 - 07.2022
- Handled a high volume of inbound calls with calm, clear communication and effective resolution skills.
- Prioritized customer satisfaction, often navigating escalations and complex requests with empathy.
- Worked within strict confidentiality protocols while addressing customer concerns.
Education
Bachelor’s - Business Administration
Utah Tech University
St. George, Utah01.2026
Skills
- Scheduling & Calendar Management
- Client Relations & Service Excellence
- Multitasking in Fast-Paced Settings
- Front Desk & Reception Operations
- Confidentiality / HIPAA Awareness
- CRM & POS System Experience
- Team Collaboration & Training
- Professional Communication
Timeline
Studio Sales Manager
Perspire Sauna Studio
06.2024 - Current
Front Desk Receptionist
Perspire Sauna Studio
08.2023 - 06.2024
Sales Associate
Victoria’s Secret
07.2022 - 08.2023
Customer Care Agent
Café Rio Call Center
09.2020 - 07.2022
Bachelor’s - Business Administration
Utah Tech University