Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Stacey Martin

16 Sheldon West Warwick,RI

Summary


Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Domino's Pizza
10.2023 - 01.2025
  • Supervised daily store operations to ensure optimal efficiency and compliance with company policies.
  • Trained and mentored new staff, enhancing team performance and customer service standards.
  • Implemented inventory management systems to streamline stock replenishment processes.
  • Analyzed sales data to identify trends, informing product placement and promotional strategies.
  • Resolved customer inquiries and complaints, fostering a positive shopping experience and loyalty.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Administrative Assistant

Financial Independence LLC
04.2022 - 09.2023
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
  • Scheduled office meetings and client appointments for staff teams.
  • Handle special cases (ex. client deaths, client divorces)
  • Reached out to over 50 clients per day to schedule review meetings and follow up assignments.

Customer Service Representative

Ascensus College Savings
11.2018 - 11.2022
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed between 40-60 calls per day.
  • Handle special cases (ex. client deaths, client divorces)

Shift Lead

Walgreens
06.2015 - 09.2018
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Helped store management meet standards of service and quality in daily operations
  • Managed schedules, accepted time off requests and found coverage for short shifts

Education

High School Diploma -

Cranston High School East
Cranston, RI

Skills

  • Scheduling
  • Time management
  • Meeting arrangements
  • Customer and client relations
  • Relationship building
  • Inbound and outbound calling
  • Quality assurance
  • Account management
  • Money handling abilities
  • Problem-solving skills
  • Confidentiality and HIPAA
  • Workflow optimization

Timeline

Assistant Store Manager

Domino's Pizza
10.2023 - 01.2025

Administrative Assistant

Financial Independence LLC
04.2022 - 09.2023

Customer Service Representative

Ascensus College Savings
11.2018 - 11.2022

Shift Lead

Walgreens
06.2015 - 09.2018

High School Diploma -

Cranston High School East

References

Hailey Amadon: Domino's Pizza Supervisor (401) 822-4040 

Micheal Freedom : Domino's Pizza General Manger (401) 822-4040 

Gregory Lyons: Domino's Pizza Franchisee (401) 474-9099

Sharron Washburn (617) 872-9271


Letters of Recommendation provided upon request 

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