Open To Work
Stacey Moravec
Lebanon,TN
Work Preference
Summary
Resourceful and adaptable front desk and administrative professional with extensive hospitality experience, including supervising teams and managing shift operations. Skilled in multitasking, cash handling, and resolving customer concerns in high-volume environments. Recognized for delivering welcoming service, maintaining organized operations, and ensuring accuracy in documentation and transactions across diverse customer-facing roles.
Overview
14
14
years of professional experience
Work History
Receptionist/Front Office Assistant
Evolve Treatment Center
Smithville, TN
05.2023 - 04.2026
- Performed administrative tasks such as answering phone calls, responding to inquiries, and managing correspondence to ensure efficient office operations.
- Assisted patients with completing necessary forms or paperwork for insurance purposes, improving patient satisfaction and reducing processing time.
- Audited medical records regularly to identify discrepancies or errors in documentation, enhancing accuracy and compliance.
- Developed and maintained a filing system for essential documents, improving office organization.
Hotel Front Desk Agent
Holiday Inn Express
Nashville, TN
05.2021 - 04.2023
- Greeted and checked-in guests professionally and warmly, fostering positive first impressions and enhancing guest satisfaction.
- Handled cash transactions for room charges, deposits, and incidentals with precision, ensuring financial integrity and minimizing errors.
- Responded promptly to telephone calls with proper etiquette, facilitating effective communication and assisting guests efficiently.
Hotel Front Desk Agent
La Quinta Inn & Suites
Lebanon, TN
08.2019 - 04.2021
- Provided exceptional customer service to hotel guests, ensuring a positive and memorable experience that increased guest loyalty.
- Efficiently checked-in and checked-out guests, maintaining accuracy in reservation details and payment processing to minimize errors.
- Managed incoming phone calls with professionalism and courtesy, directing calls to appropriate departments or individuals to enhance guest satisfaction.
Shift Leader
Captain D's
Lebanon, TN
12.2016 - 07.2019
- Supervised team members and supported onboarding of new staff, improving team performance and reducing training time.
- Managed shift operations, cash handling, and customer service flow to ensure smooth and efficient daily operations.
- Resolved customer concerns professionally in high-volume settings, maintaining customer satisfaction and loyalty.
Receptionist
Special Effects Hair Salon
Lebanon, TN
03.2014 - 11.2016
- Scheduled appointments and confirmed bookings for multiple stylists, optimizing daily schedules and reducing booking errors.
- Welcomed clients and maintained organized front desk operations, contributing to a positive salon atmosphere.
- Provided consistent, positive service during busy periods, enhancing client satisfaction and repeat business.
Server
Cracker Barrel
Lebanon, TN
05.2012 - 02.2014
- Anticipated guest needs and responded promptly to requests, enhancing overall guest satisfaction.
- Managed multiple tasks in a fast-paced environment while remaining calm, ensuring smooth service during peak hours.
- Used strong communication skills to reduce guest dissatisfaction, resolving issues quickly and effectively.
- Prepared and served food and beverages, upholding high standards of quality and presentation.
Education
Dental Assistanting - Certification
Remington College
Nashville, TNSkills
- Customer Service
- Phone etiquette
- Organizational skills
- Attention to detail
- Multitasking
- Office management
- Problem solving
- Verbal and written communication
- Adaptable
- Flexible
Willing To Relocate
Lebanon, TN
Additional Information - Work Authorization
Lebanon, TN
Timeline
Receptionist/Front Office Assistant
Evolve Treatment Center
05.2023 - 04.2026
Hotel Front Desk Agent
Holiday Inn Express
05.2021 - 04.2023
Hotel Front Desk Agent
La Quinta Inn & Suites
08.2019 - 04.2021
Shift Leader
Captain D's
12.2016 - 07.2019
Receptionist
Special Effects Hair Salon
03.2014 - 11.2016
Server
Cracker Barrel
05.2012 - 02.2014
Dental Assistanting - Certification
Remington College