Stacey Nazarko
Marysville,MI
Summary
Proven leader with a track record of enhancing customer satisfaction by 60% at Pelican Cafe through strategic planning and effective staff management. Skilled in decision-making and team leadership, significantly improved service delivery by fostering a collaborative environment and implementing efficient data management practices.
Overview
5
5
years of professional experience
Work History
Manager of Operations
Pelican Cafe
Marysville, MI
08.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, and reducing miscommunications.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Increased customer satisfaction ratings by 60% ensuring prompt resolution of issues and concerns.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Line Cook
Pelican Cafe
Marysville, MI
07.2019 - 08.2020
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Increased customers overall star reviews based upon the prepared meals by 73%.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
Associate of Business Administration -
St.Clair Community College
2024
Skills
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
- Strategic Planning
- Data Management
- Schedule Management
Timeline
Manager of Operations
Pelican Cafe
08.2020 - Current
Line Cook
Pelican Cafe
07.2019 - 08.2020
Associate of Business Administration -
St.Clair Community College