Stacey Peace
Portland,OR
Summary
Proven track record in enhancing customer loyalty and resolving complex issues, demonstrated during tenure at R1 RCM. Expert in customer service and problem-solving, with a knack for maintaining professionalism under pressure. Skilled in computer proficiency and active listening, significantly improving resolution times and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
R1 RCM
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved resolution time with effective problem-solving for customer complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Patient Service Representative
Providence Health & Services
08.2018 - 07.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Bookkeeper
Michaels Arts and Crafts
08.2009 - 12.2017
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols
- Processed vendor returns in timely and efficient manner
- Reconciled and corrected issues with financial records.
Education
High School Diploma - General Studies
Big Sky High School
Missoula, MT06.1988
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Professional telephone demeanor
Timeline
Customer Service Representative
R1 RCM
07.2024 - Current
Patient Service Representative
Providence Health & Services
08.2018 - 07.2024
Bookkeeper
Michaels Arts and Crafts
08.2009 - 12.2017
High School Diploma - General Studies
Big Sky High School
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