Stacey Peringer
Key Largo,FL
Summary
Experienced Marina Manager overseeing daily operations, including docking, fueling, maintenance, and guest services. Consistently ensure compliance with safety and environmental regulations. Develop and implement operational policies and procedures to enhance efficiency and service quality. Skilled in managing the annual budget, including forecasting and financial planning. Create and execute marketing strategies to attract new customers and retain existing ones. Oversee the maintenance and upkeep of marina facilities, docks, equipment, and grounds, and coordinate with maintenance teams and contractors for repairs and improvements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Complex Director of Guest Experiences
Islamorada Resort Collection
12.2023 - Current
- Complex Director of four Resorts overseeing the daily operations of Marinas, Retail, Recreation, and Water Taxi
- Oversee all financial operations including, budgeting, forecasting, and financial reporting
- Provide regular financial forecasts and variance analyses
- Develop and implement strategies to enhance the guest experience across all touchpoints
- Monitor and analyze guest feedback to identify areas for improvement
- Ensure all guest inquiries and issues are addressed promptly and effectively
- Lead, train, and mentor my departments to deliver exceptional service
- Set performance goals and conduct regular evaluations to ensure high standards are met
- Design and implement guest programs and activities that enhance the overall experience
- Stay updated on industry trends and incorporate best practices into guest services
SERVICE MANAGER
Riva Motorsports and Marine of the Keys
01.2021 - 01.2023
- Directing the daily operations of the Service Department
- Recruit, train, mentor and manage all Service Department employees
- Managing customer service inquires, resolving customer complaints, and ensuring that all service requests are handled in a timely manner
- Manage and prepare all budget requirements to ensure proper collection of revenue
- Accountable for maximizing profits through service objectives and goals, while maintaining high service standards, and developing a productive relationship between the customer and Riva
- Coordinate with all other departments to enhance department efficiency and profit
- Reinforce company policies and adhere to company standards.
GENERAL MANGER
Islamarina
01.2020 - 01.2021
- Directing the daily operations of the marina including, but not limited to: the service boatyard, wet slips, boat rental fleet, marina retail operations including used boat sales, fuel sales and ship's store
- Recruit, train, mentor and manage all marina employees
- Manage and prepare all budget requirements to ensure proper collection of revenue, balance of expenses and efficient A/R tracking
- Develop and implement strategic merchandising plans for marina to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget
- Monitor facility conditions, including dock infrastructure condition, safety and security issues and make recommendations for corrections or repairs
- Work on project proposals and coordinate with contractors or vendors to supply data and pricing to enable proper proposals and budgets
- Keep all business licenses, permits and required inspections up to date in all elements of the facility.
OPERATIONS DIRECTOR
Drift
01.2017 - 01.2020
- Develop gross sales forecasting based on market data, and develop annual sales quotas and plans to achieve projected sales volumes
- Collaboration of brand management and corporate identity
- Created Drift Standard Operating Procedures
- Develop and implement strategic merchandising plans for surf shop and restaurant to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget (Merchandising Accounts-O'Neill, Dakine, Rusty, Costa, Channel Island, etc.)
- Create social media and marketing strategies
- Recruit, train, mentor and manage Surf'd and Hook'd employees
- Developed and programed all surf, kayak, SUP, hiking, and snorkeling tours
- Developed an all women's surf group 'Chicks Who Rip'
- Inventory Management
- General Manager of Hook'd (Beach front restaurant).
Education
Bachelor of Arts - Recreation Management
Eastern Washington University
Cheney, WA06.2004
Skills
- Computer Systems: Microsoft Office Excel, Salesforce Outlook, Powerpoint, Lightspeed, Agilysys, Profitsage, HE, Dockwa, Oracle, Opera, Workday, Yellowdog
Certification
- Sales Management
- Team Management
- Risk Management
- Cost Control & Budget Analysis
- CPR & First Aid
Timeline
Complex Director of Guest Experiences
Islamorada Resort Collection
12.2023 - Current
SERVICE MANAGER
Riva Motorsports and Marine of the Keys
01.2021 - 01.2023
GENERAL MANGER
Islamarina
01.2020 - 01.2021
OPERATIONS DIRECTOR
Drift
01.2017 - 01.2020
Bachelor of Arts - Recreation Management
Eastern Washington University
- Sales Management
- Team Management
- Risk Management
- Cost Control & Budget Analysis
- CPR & First Aid
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