Stacey Prespentt
Farmington,NM
Summary
Proven to enhance customer satisfaction through exceptional service at Smith's Food & Drug Stores, adept in POS systems and customer transactions. Demonstrates reliability and a cooperative attitude, excelling in high-pressure situations. Skilled in relationship building, significantly increasing customer loyalty. Known for reliability, flexibility, and strong team collaboration. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Smith's Food & Drug Stores
Farmington, NM
11.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Enhanced customer experience by providing prompt and accurate transactions.
- Learned duties for various positions and provided backup at key times.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Met customer service goals and exceeded customer expectations.
Shift Leader
Dunkin' Donuts
Farmington, NM
03.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team to keep business running smoothly.
- Resolved customer issues and offered thoughtful solutions to maintain customer satisfaction.
Home Care Provider
Links
Farmington
06.2017 - 01.2019
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Scheduled and coordinated medical appointments.
- Transported clients for medical and personal outings.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided transportation and appointments management.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
Education
High School Diploma - Academics
Piedra Vista High School
Farmington, NM05.2001
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Cooperative Attitude
- Relationship Building
- Order Taking
- Customer Transactions
- POS Systems
Timeline
Customer Service Cashier
Smith's Food & Drug Stores
11.2022 - Current
Shift Leader
Dunkin' Donuts
03.2022 - Current
Home Care Provider
Links
06.2017 - 01.2019
High School Diploma - Academics
Piedra Vista High School