Jacqueline Stacey Rodriguez
Wetumpka,ALABAMA
Summary
Case Manager with a proven track record at Elmore County Family Resource Center, excelling in case documentation and relationship building. Skilled in problem-solving and active listening, I empower clients through informed decision-making and tailored interventions, ensuring compliance and enhancing service delivery. Committed to fostering positive outcomes in challenging situations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Case Manager
Elmore County Family Resource Center
10.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of students' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Attendance Clerk
Elmore County Board Of Education
07.2021 - 10.2024
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
Medical Assistant
Premier Medical ENT
05.2001 - 05.2007
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Master of Science - Psychology (Counseling)
Troy University
Troy, AL12-2025
Bachelor of Science - Psychology
Troy University
Troy, AL12-2023
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Relationship building
- Positive attitude
Certification
Certified in English as a Second Language (ESL)
Timeline
Case Manager
Elmore County Family Resource Center
10.2024 - Current
Attendance Clerk
Elmore County Board Of Education
07.2021 - 10.2024
Medical Assistant
Premier Medical ENT
05.2001 - 05.2007
Master of Science - Psychology (Counseling)
Troy University
Bachelor of Science - Psychology
Troy University
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