Stacey Romaire
Hellmann Worldwide Logistics
Houston,TX
4
years of professional experience
The key objective is to leverage my experiences and skills into a rewarding position in the transportation industry. I am seeking a permanent, stable, long-term position where I can utilize and expand my knowledge of Logistics and Customer Service in the Transportation Industry. I am an ambitious, fast learning, team player with a good work ethic.
Work History
Sales Coordinator
- Review daily requests for rates and follow up lists of new and existing customers
- Perform marketing duties via email 'blasts' regarding current capacity and posting them on social media platforms
- Reaching out to sales leads and scheduling virtual and in-person appointments for myself and the Vice President of Sales
- Attend networking and promotional events to increase customer base.
Logistics Specialist
- Effectively utilizing drivers and equipment to dispatch liquid petroleum gases in the Louisiana and Texas regions
- Providing customer service via telephone and email
- Following all Safety Protocols by maintaining DOT records, monitoring drivers' logs, and reminding drivers the importance of safely delivering our products on time
- Following up with current and new customers, retaining and growing our business and customer base
- Quoting rates to drivers and communicating with accounting to ensure profitability
Customer Service Representative
- Account management for Paragon Industries OK, single point of contact for all accounts, orders and all issues
- Billing and invoicing duties
- Assisting Operations Manager with OTR flatbed driver communications
- Dispatching via TMW system and phone
- Searching broker boards and communication with brokers to obtain loads and back hauls.
Traffic Supervisor
- Responsible for dispatch of Gulf Coast Region and Wichita KS
- Monitoring and performing heavy haul dispatching with special attention to sodium hydroxide, ethyl chloride and multiple chemical solvents
- Managing documentation protocol and expirations along with providing safety trainings to 20+ drivers
- Providing first point of contact customer service to various accounts
- Strong communication with brokers to obtain, cover and monitor a large volume of freight to various regions, daily
- Critical thinking and trouble-shooting skills to keep drivers, equipment and work flow moving smoothly forward, increasing company profitability and customer satisfaction.
Customer Success Specialist
1 Year 5 Months- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive service improvements.
- Streamlined onboarding processes, reducing time-to-value for new customers while maintaining high levels of satisfaction.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
Drayage Operations Coordinator
1 Year 11 Months- Coordinated logistics operations to ensure timely and accurate shipments.
- Developed and maintained relationships with vendors to optimize supply chain efficiency.
- Analyzed operational processes to identify areas for improvement and implement solutions.
- Managed documentation for inbound and outbound shipments, ensuring compliance with regulations.
- Assisted in training new team members on operational procedures and systems.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
High School Diploma
Skills
Experience on multiple TMS systems.
Proficient in formulating/creating Excel spreadsheets and reports.
Driver Payroll experience.
Scheduling appointments for pick up and deliveries
Experience in intermodal
dry van and flatbed scheduling.
Proficient in DOT regulations and hours of service management.
Salary
negotiable
References
- Brisa Corona, North America Sales Manager, Cargomatic Inc, 281-384-4323 Professional & Personal
- Melissa Jedra, Gulf Team Lead, AP Moller - Maersk, 760-331-3246, Professional
Additional reference available upon request.
Timeline
Drayage Operations Coordinator
Hellmann Worldwide Logistics
08.2024 - CurrentRead More
Customer Success Specialist
Cargomatic/XLR8 Truck Lines
01.2023 - 06.2024Read More
North Shore Senior High School
High School Diploma
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Trimac Transportation
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Timco Logistics
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Grammer Logistics
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TMX Intermodal
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