Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Stacey Santiago

Belleville,NJ

Summary

Driven assistant manager with a proven track record in customer service, team leadership, and decision-making. Committed to enhancing service quality and streamlining workflows to boost customer satisfaction and operational efficiency.

Dynamic professional with extensive experience in customer service and healthcare support. Skilled in team leadership, communication, and process optimization. Proven ability to implement strategies that enhance service delivery and improve patient experiences.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager, Customer Service

Dunkin' Donuts Franchising
Nutley, NJ
07.2014 - Current
  • Led training initiatives to enhance customer service skills among team members.
  • Implemented feedback mechanisms to improve service quality and customer satisfaction.
  • Developed scheduling strategies to optimize staff coverage during peak hours.
  • Analyzed customer interactions to identify trends and areas for improvement.
  • Enhanced inventory management procedures, ensuring product availability aligns with demand.

Opthalmic Assistant

Nj Retina
Wayne, NJ
06.2023 - 12.2023
  • Assisted in patient examinations, ensuring comfort and accurate data collection.
  • Operated diagnostic equipment, including tonometers and visual field analyzers.
  • Coordinated patient scheduling and managed follow-up appointments effectively.
  • Educated patients on treatment plans and post-operative care instructions.
  • Maintained meticulous patient records using electronic health record systems.
  • Streamlined workflow processes to reduce patient wait times and improve service delivery.

Medical Assistant

South Orange Obgyn
South Orange, NJ
10.2021 - 02.2022
  • Assisted healthcare providers with patient examinations and procedures to ensure optimal care delivery.
  • Managed patient scheduling, improving appointment flow and reducing wait times.
  • Conducted routine laboratory tests and accurately recorded results for physician review.
  • Educated patients on treatment plans, medications, and wellness strategies to enhance compliance.
  • Maintained accurate patient records using electronic health record (EHR) systems, ensuring data integrity.

Education

Phlebotomy Technician - Phlebotomy

Northwest Phlebotomy School
Newark, NJ
07-2025

Medical Assistant - Medical Assistant

Eastiwck College
Nutley, NJ
10-2021

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Certification

Medical assisting Certification ,phlebotomy Certification ,IV Certification

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Opthalmic Assistant

Nj Retina
06.2023 - 12.2023

Medical Assistant

South Orange Obgyn
10.2021 - 02.2022

Assistant Manager, Customer Service

Dunkin' Donuts Franchising
07.2014 - Current

Phlebotomy Technician - Phlebotomy

Northwest Phlebotomy School

Medical Assistant - Medical Assistant

Eastiwck College
Stacey Santiago