412-526-4025
Hi, I’m
Stacey Spears
"I'm not just looking for a job; I'm seeking a place where my skills and passion can truly make a difference and contribute to a shared vision."
Summary
Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions.
Work History
CVS Caremark
Customer Care Representative
12.2021 - 02.2025
Job overview
- Handles inbound calls from patients and providers, assisting them with questions regarding their prescription drug coverage, benefits verification, refills, mail order pharmacy services, cost calculations, and resolving any concerns related to their medication access within the parameters of their insurance plan, all while providing excellent customer service and adhering to company policies
Hospice of the Western Reserve
Hospice Nursing Assistant
01.2020 - 12.2021
Job overview
- Provides compassionate, personalized care to terminally ill patients in their homes, focusing on comfort and quality of life by assisting with daily activities like bathing, dressing, eating, and mobility, while also offering emotional support and companionship to both the patient and their family, all under the supervision of a registered nurse
Aspen DentalPittsburgh, PA
Patient Service Representative
03.2019 - 12.2019
Job overview
- Responsible for managing patient interactions at the front desk, including greeting patients, scheduling appointments, verifying insurance information, collecting payments, updating patient records, and ensuring a positive and smooth patient experience throughout their visit, all while adhering to dental office protocols and maintaining patient confidentiality. Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Rent A Center Warehouse & Retail StorePittsburgh, PA
Store Manager
07.2017 - 02.2019
Job overview
- Manage the store's day-to-day operations, hiring, training, and supervising staff, tracking inventory levels, ensuring products are stocked, planning purchases, ensuring customer needs are met, and providing exceptional customer experiences, growing the store, and developing team members, managing all store activities, including opening and closing the store. Reviewed customer feedback to make operational improvements and promote satisfaction.
Education
Southern New Hampshire University
Bachelor of Administrative Studies from Business Administration
02.2027
Connelley TechPittsburgh
GED
08-1989
Skills
- Account Management
- Cash Handling
- Communication skills
- Compliance
- Employee onboarding
- Payment processing
- First call resolution
- Product knowledge
- Appointment scheduling
- Email communication
- Punctuality and reliability
- Relationship building
- Cultural awareness
- Order processing
- Quality assurance
- Time management
- Attention to detail
- Banking
- Sales (inbound calls)
- Call center
- HIPAA
- Inbound calls
- Management
- Microsoft Excel
- Microsoft Outlook
- Microsoft Windows
- Order Entry
- Retail banking
- Tech support
- Upselling techniques
- Empathy and patience
- CRM software
- Task prioritization
- Call center experience
- Verbal and written communication
- Phone etiquette
- Customer relationship management
- Security verification
- Complaint handling
- Multitasking and organization
- Inbound customer service
- Problem resolution
- Active listening
- Call handling
- Technical troubleshooting
- Issue escalation
- Adaptability and flexibility
Overview
1
8
years of professional experience
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Representative
CVS Caremark
12.2021 - 02.2025
Hospice Nursing Assistant
Hospice of the Western Reserve
01.2020 - 12.2021
Patient Service Representative
Aspen Dental
03.2019 - 12.2019
Store Manager
Rent A Center Warehouse & Retail Store
07.2017 - 02.2019
Southern New Hampshire University
Bachelor of Administrative Studies from Business Administration
Connelley Tech
GED
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