Stacey Stratton
Resturant Manager/server
Panguitch,UT
Summary
Dynamic hospitality professional with a strong work ethic and expertise in guest engagement, honed at Aramark. Proven track record of enhancing customer satisfaction through innovative service techniques and effective team collaboration. Skilled in cash handling and maintaining cleanliness standards, contributing to a positive dining experience and operational efficiency.
Overview
35
35
years of professional experience
Work History
Server
Aramark
03.2025 - 10.2025
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Asst F&B Manager
Aramark
02.2019 - 11.2024
- Boosted employee retention rates by creating opportunities for professional growth within the F&B department.
- Continuously improved restaurant ambience by updating décor elements and maintaining cleanliness standards.
- Increased customer satisfaction by implementing innovative food and beverage service techniques.
- Contributed to increased revenue by promoting upselling strategies among team members.
- Maintained a safe working environment for all employees by prioritizing adherence to established safety protocols and procedures.
- Enhanced overall guest experience with attentive service and prompt resolution of issues.
- Collaborated effectively with other department managers to ensure smooth coordination across various hotel functions related to F&B operations.
- Supported a positive work environment, fostering strong teamwork and employee morale.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized table turnover rates through efficient seating arrangements and reservations management systems.
- Streamlined operations for improved efficiency by optimizing staff scheduling and task delegation.
Kitchen Manager
Kenny Ray's
06.2015 - 10.2018
Education
Welding
Utah Valley University
Orem, UTSkills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Cleanliness standards
Task prioritization
Cash handling
Food running
Exceptional customer service
Food delivery
Memory retention
Professional appearance
Menu memorization
Guest seating
Quality control
Food safety practices
High volume dining
Timeline
Server
Aramark
03.2025 - 10.2025
Asst F&B Manager
Aramark
02.2019 - 11.2024
Kitchen Manager
Kenny Ray's
06.2015 - 10.2018
Welding
Utah Valley University