Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Medical Secretary
St. Luke's Hospital
Chesterfield, MO
08.2024 - Current
Utilized medical software for patient registration, scheduling, and records management.
Ensured HIPAA compliance was maintained throughout the practice by following protocols.
Scheduled and confirmed patient appointments.
Greeted patients upon arrival, collected medical history, and verified insurance coverage.
Monitored office supplies inventory and placed orders when necessary.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Maintained employee payroll records and processed payroll data accurately.
Regional Service Training Director/Restaurant Server
The Post Sports Bar & Grill
Lake Saint Louis, MO
05.2022 - Current
Developed and implemented training programs to ensure employees had the necessary skills to perform their job duties.
Conducted regular assessments of existing training programs to identify areas for improvement and development opportunities.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified potential risks associated with newly developed curriculums prior to launch.
Shift Supervisor/ Restaurant Server
The Post Sports Bar & Grill
Creve Coeur, MO
07.2013 - 05.2022
Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Resolved customer complaints promptly to maintain a high level of satisfaction.
Trained new employees on company policies, operational procedures, and customer service standards.
Educated customers about offerings, promotions and pricing to boost sales.
Taught staff upselling techniques to meet revenue targets.
Education
GED -
St. Charles Community College
Saint Charles, MO
07-2024
Skills
Multitasking Abilities
Patient scheduling
Problem solving
Team collaboration
Documentation and reporting
Customer service
References
References available upon request.
Timeline
Medical Secretary
St. Luke's Hospital
08.2024 - Current
Regional Service Training Director/Restaurant Server
Registered Nurse, Medical-Surgical/Cardiac Unit at Southcoast Hospital Group St Luke's HospitalRegistered Nurse, Medical-Surgical/Cardiac Unit at Southcoast Hospital Group St Luke's Hospital