Stacey Vaughn
Chandler,AZ
Overview
9
9
years of professional experience
1
1
Certification
Summary
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Work History
Customer Service Representative
24-7 Intouch
Chandler, AZ
02.2023 - Current
- Assist customers with technical concerns, billing, account modifications per customer request
- Take inbound calls and make outbound calls.
- Work with different applications and tabs pulled up on desktop.
- Document each call. Stay within in phone metrics.
- Crossed trained in specialties team.
- Respond to inbound emails and escalate cases to appropriate departments.
Administrative Assistant
Native Health
Phoenix, AZ
07.2018 - 08.2019
- Provide excellent customer service to patients and outside clients/partners.
- Answer phones, schedule meeting reservations.
- Mail distribute, scan, copy, and print documents.
- Work with Excel, word, g-mail and order office supplies.
- HIPPA training, handle patient records, patient billing concerns.
- Keep front area clean.
Customer Service Representative
Native Connections Behavioral Health
Phoenix, AZ
05.2017 - 07.2017
- Assist members and new members with benefits verification.
- Schedule appointments, handle billing inquires, knowledge of health insurance and navigating mental health resources.
- Handle high call volume, HIPAA compliance and computer skills.
Education
Trade School - Real Estate
Kaplan College
Phoenix, AZ07-2026
Certificate - Dental Assisting
Aspen Dental Assisting School
Flagstaff, AZ05-2014
High school diploma - undefined
Sherman Indian High School
Riverside, CA06-2008
Skills
- Scheduling
- Microsoft Word
- Typing
- Call center
- Data entry
- Microsoft Windows
- Customer support
- Microsoft Excel
- Call center operations
- Payment processing
- Appointment scheduling
Certification
Driver's License
Timeline
Customer Service Representative
24-7 Intouch
02.2023 - Current
Administrative Assistant
Native Health
07.2018 - 08.2019
Customer Service Representative
Native Connections Behavioral Health
05.2017 - 07.2017
Certificate - Dental Assisting
Aspen Dental Assisting School
High school diploma - undefined
Sherman Indian High School
Trade School - Real Estate
Kaplan College