Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Stacey Watt

Ogden,UT

Summary

I started in the banking industry back in 1986. I have experience in many fields. I have been a teller, personal banker, loan documentation manager, business associate in commercial lending, collections officer.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Wasatch Peaks Credit Union
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Collections officer

Wasatch peaks credit Union
07.2021 - 05.2024
  • Collections on all delinquent loans
  • Garnishments, Levy's

Business Associate and personal banker

Wells Fargo Bank
12.2005 - 08.2011
  • Assistant to commercial lending officers
  • Open business accounts
  • Wire transfers
  • Payments
  • Collection of financials from customers

Education

High school diploma - Business Administration

Weber High School
Pleasant View, UT
06.1987

Skills

  • Front Desk
  • Cashiering
  • Cash Handling
  • Banking
  • Personal banker
  • Loans
  • Collections
  • Bookkeeping
  • Relationship Management
  • Credit Analysis
  • Accounts Receivable

Timeline

Customer Service Representative

Wasatch Peaks Credit Union
09.2024 - Current

Collections officer

Wasatch peaks credit Union
07.2021 - 05.2024

Business Associate and personal banker

Wells Fargo Bank
12.2005 - 08.2011

High school diploma - Business Administration

Weber High School

Similar Profiles

CREATE PROFILE
Stacey Watt