Stacey Watt
Ogden,UT
Summary
I started in the banking industry back in 1986. I have experience in many fields. I have been a teller, personal banker, loan documentation manager, business associate in commercial lending, collections officer.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Wasatch Peaks Credit Union
Ogden, UT
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Collections officer
Wasatch peaks credit Union
Ogden, UT
07.2021 - 05.2024
- Collections on all delinquent loans
- Garnishments, Levy's
Business Associate and personal banker
Wells Fargo Bank
Ogden, UT
12.2005 - 08.2011
- Assistant to commercial lending officers
- Open business accounts
- Wire transfers
- Payments
- Collection of financials from customers
Education
High school diploma - Business Administration
Weber High School
Pleasant View, UT06.1987
Skills
- Front Desk
- Cashiering
- Cash Handling
- Banking
- Personal banker
- Loans
- Collections
- Bookkeeping
- Relationship Management
- Credit Analysis
- Accounts Receivable
Timeline
Customer Service Representative
Wasatch Peaks Credit Union
09.2024 - Current
Collections officer
Wasatch peaks credit Union
07.2021 - 05.2024
Business Associate and personal banker
Wells Fargo Bank
12.2005 - 08.2011
High school diploma - Business Administration
Weber High School