Stacey Wilburn
Dental Manager
Houston,TX
Summary
Experienced team player adept at account reviews, customer service and solution management. Positive and upbeat individual skilled in relationship-building and customer retention.
Overview
6
6
years of professional experience
Work History
Account Resolution Specialist
Midtown Dentistry
05.2023 - 11.2023
- Documented all actions performed and interactions with customers.
- Assessed individual situations and developed effective and appropriate resolutions.
- Completed in-depth research to investigate claims and resolve problems.
- Negotiated arrangements to manage defaults, payment plans or full remittance of balance owed.
- Monitored aging accounts and reached out to customers to discuss payments.
- Achieved performance goals on consistent basis.
Dental Office Manager
Midtown Dentistry
11.2017 - 10.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 5 to 15 peroffice.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
Education
High School Diploma -
Forest Brook HS
Houston, TXNo Degree - Dental Assisting
Brynman
Houston, TXSkills
- Payment Plan Negotiation
- Documentation Abilities
- Integrity Checks
- Inbound Call Management
- Information Gathering
- Claims Processing
Timeline
Account Resolution Specialist
Midtown Dentistry
05.2023 - 11.2023
Dental Office Manager
Midtown Dentistry
11.2017 - 10.2023
High School Diploma -
Forest Brook HS
No Degree - Dental Assisting
Brynman
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