Stacey Wiley
Hutto,TX
Overview
6
6
years of professional experience
Work History
Permit Coordinator
ARS Rescue Rooter
Austin, TX
11.2022 - Current
- Managed permit application submissions, resulting in faster approval times for clients.
- Resolved permitting issues promptly, minimizing delays for construction projects.
- Expedited permit approvals by effectively communicating project details to relevant authorities.
- Organized and maintained permit files and records, ensuring easy access to relevant information when needed.
- Assisted clients in navigating complex permitting requirements, facilitating successful project completion.
- Streamlined permit processes by coordinating with multiple departments and agencies.
- Provided exceptional customer service throughout the permitting process, fostering client satisfaction and repeat business.
Front Desk Associate
Best Western Posada Royale Hotel And Suites
Simi Valley, CA
02.2020 - 03.2021
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Office Administrative Assistant
Giant Partners
Newbury Park, CA
01.2018 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Esthetics
Marinello Schools of Beauty
Simi Valley, CA02.2013
High School Diploma -
Santa Susana Performing Arts High School
Simi Valley, CA06.2001
Skills
- Microsoft Office
- Excel
- Teams
- CAD research
- Problem-solving abilities
- Data Entry
- Document Preparation
- Researching skills
- File Management
- Application Review
Timeline
Permit Coordinator
ARS Rescue Rooter
11.2022 - Current
Front Desk Associate
Best Western Posada Royale Hotel And Suites
02.2020 - 03.2021
Office Administrative Assistant
Giant Partners
01.2018 - 02.2019
Esthetics
Marinello Schools of Beauty
High School Diploma -
Santa Susana Performing Arts High School