Stacey Zalga
Oswego,IL
Summary
Experienced account manager with a strong background in strategic planning and relationship management at Cartus Corporation. Demonstrated success in optimizing service delivery and leading teams to improve operational efficiency. Skilled in policy development and collaboration, driving revenue retention through client partnerships and innovative solutions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Account Manager
Cartus Corporation
Oswego, Illinois
11.2019 - Current
- Develops and implements account-specific strategies to build trust and enhance client relationships.
- Advises Global Mobility HR contacts on relocation policies and benefits.
- Leads client meetings and serves as the escalation point for service delivery issues, ensuring quick resolution and satisfaction.
- Implements process changes and training programs to improve service delivery.
- Analyzes market trends to provide strategic insights.
- Renews existing accounts by building relationships with clients.
- Conducts regular business reviews with clients to understand their needs and align products and services accordingly.
- Coordinates with internal teams to ensure timely delivery of products and services to clients.
- Maintains an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
Director, International Assignment Services
Cartus Corporation
Lisle, IL
06.2012 - 11.2019
- Directed a team of 15+ relocation professionals in US and Canada, ensuring compliance and operational efficiency.
- Collaborated with executive leadership to improve team performance and implement strategic improvements.
- Conducted performance reviews, coaching, and resource allocation to maintain service levels.
Team Leader/Manager, International Assignment Services
Cartus Corporation
Lisle, Illinois
12.2005 - 06.2012
- Managed relocation consultants across the U.S. and Canada, ensuring policy and process compliance.
- Participated in client policy development and annual reviews.
- Delivered scheduled reporting and supported sales presentations as a Subject Matter Expert.
Consultant, International Assignment Services
Primacy Relocation
Lisle, USA
02.2001 - 12.2005
- Served as primary contact for transferees and families, managing relocation services.
- Coordinated with suppliers and monitored service performance.
- Reported relocation status to clients and processed employee allowances.
- Participated in client reviews and managed reporting schedules.
Education
M.B.A./M.S.M.O.B. -
Benedictine University
12-2015
B.A. - French and Spanish
University of Illinois At Urbana-Champaign
06-1998
Study Abroad: Paris, France - 1993-1994
University of Illinois At Urbana-Champaign
Champaign, ILStudy Abroad: Barcelona, Spain - 1997-1998
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Strategic account planning
- Policy consulting and development
- Team leadership
- Process improvement
- Project management
- Multilingual communication
- Service delivery optimization
- Policy development
- Business review facilitation
- Problem solving
- Teamwork and collaboration
- Revenue retention
- Relationship building and management
- Employee mentoring
Certification
- Certified Relocation Professional (CRP)
- Global Mobility Specialist (GMS)
Timeline
Account Manager
Cartus Corporation
11.2019 - Current
Director, International Assignment Services
Cartus Corporation
06.2012 - 11.2019
Team Leader/Manager, International Assignment Services
Cartus Corporation
12.2005 - 06.2012
Consultant, International Assignment Services
Primacy Relocation
02.2001 - 12.2005
M.B.A./M.S.M.O.B. -
Benedictine University
B.A. - French and Spanish
University of Illinois At Urbana-Champaign
Study Abroad: Paris, France - 1993-1994
University of Illinois At Urbana-Champaign
Study Abroad: Barcelona, Spain - 1997-1998
University of Illinois At Urbana-Champaign