Stacey L. Wallace

• Coordinated daily office operations, ensuring smooth workflow and efficient task management.
• Managed scheduling to optimize time and allocate productivity and efficiency.
• Insurance verification, predeterminations, claims and benefits.
• Accounts Receivable/Billing
• Maintaining positive office morale for staff and patients.

• Chart prepping schedules for upcoming days
• Verifying insurance and patient benefits
• Appointment confirmations
• Billing and collections
• Scheduling
• Answering multi line phone system to assist patients with questions regarding accounts, treatment or scheduling appointments.
• Maintain positive staff environment
• Maintain clean and efficient office work space

• Leading a team of dentists, hygienists, assistants, and front office staff through implementations and ensuring high standards of patient care.
• Managing claim submission electronically and manually, Insurance collections; Insurance verification and eligibility;
• Accounts receivable/collections, billing, reporting and data entry.
• Doctor credentialing and office licensing.
• Monitoring patient engagement and reputation management Scheduling and confirmation of patient appointments using a multi line phone system and 3rd party system, Revenuewell
• Creating and presenting treatment plans to patients
• Ensuring a productive and functional schedule
• Sending electronic prescriptions under doctor's supervision Resolved customer inquiries and complaints with timeliness and professionalism.
• Payroll processing

• Answered inbound calls with multiple phone lines

• Oversaw billing, collections, and Accounts Receivable

• Managed scheduling for multiple providers

• Responsible for insurance verification, eligibility, and benefits

• Monitored reporting and data entry Resolved customer inquiries and complaints with timeliness and professionalism.

• Implemented office procedures, creating streamlined processes.

• Responsible for appointment scheduling and confirmation
• Management of paper-chart records and filing
• Monitored patient engagement
• Handled patient collections
• Create and present treatment plans to patients
• Handled cash and credit card payments with accuracy.
• Maintained detailed and accurate records of visitor requests and of calls received.
• Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.