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Efficient and dedicated Patient Service Representative with 15+ years of experience in healthcare administration and patient access. Proven expertise in managing high-volume patient interactions, verifying insurance coverage, and maintaining accurate medical records. Demonstrated ability to enhance patient satisfaction through exceptional customer service and effective communication. Skilled in utilizing EMR systems, including Epic, to streamline operations and improve efficiency in fast-paced medical environments.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

Dynamic Patient Service Representative with a proven track record at Carle Foundation Hospital, excelling in HIPAA compliance and insurance verification. Recognized for enhancing patient satisfaction through exceptional customer service and effective appointment scheduling. Strong multitasking abilities and a commitment to confidentiality ensure a seamless patient experience.

Dynamic Patient Service Representative with extensive experience at UPMC Three Rivers Orthopedic, excelling in patient intake and insurance verification. Proven ability to enhance patient satisfaction through effective communication and attention to detail. Skilled in electronic health records and conflict resolution, ensuring seamless coordination of care and compliance with HIPAA standards.

 Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.  Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.  Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.  Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.  Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. 

Staci Bohanan

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Patient Service Representative

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Patient Service Representative

High School Diploma -

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