STACI CASEY
Abilene,TX
Summary
Compassionate Patient Services Representative known for highly productive and efficient task completion. Skilled in patient registration, appointment scheduling, and handling confidential information with discretion. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare teams.
Overview
6
6
years of professional experience
Work History
Patient Services Representative
Gateway Diagnostic Imaging
Abilene, Texas
11.2022 - 06.2025
- Assisted with patient registration, insurance verification, and appointment scheduling
- Strictly adhered to patient confidentiality according to HIPAA regulations
- Confirmed appointments and communicated estimated financial obligations with patients
- Resolved customer complaints in a courteous and professional manner
Auto Sales Associate
Honda of Abilene
Abilene , TX
07.2020 - 05.2022
- Greeted customers upon arrival to build positive relationships and identify their vehicle needs
- Educated customers about sales process, warranty requirements, promotions and service standards
- Explained differences between models to clients, comparing and discussing capabilities and features
- Maintained up-to-date database of sales contacts and customer information
- Scheduled automotive deliveries with vendors and customers
- Computed purchases, and received and processed cash or credit card payments.
- Followed-up with every customers to ensure complete customer satisfaction and build long-term relationships and successful referrals
Auto Sales Consultant
Freeman Hyundai Genesis
Dallas, Texas
02.2019 - 02.2021
- Greeted customers, identified their needs and wants and explained the vehicle purchase process
- Provided detailed information about vehicle features, various trim levels and warranties.
- Negotiated prices and closed deals
- Followed up with customers to build long-term relationships and successful referrals
Education
Bachelor of Science - Business Administration
Sam Houston State University
Huntsville, TX08-1996
Skills
- Patient Registration
- Customer Service
- Medical Terminology
- HIPAA Compliance
- Payment Processing
- Health Insurance
- Scheduling Diagnostic Procedures
- Professionalism
Timeline
Patient Services Representative
Gateway Diagnostic Imaging
11.2022 - 06.2025
Auto Sales Associate
Honda of Abilene
07.2020 - 05.2022
Auto Sales Consultant
Freeman Hyundai Genesis
02.2019 - 02.2021
Bachelor of Science - Business Administration
Sam Houston State University
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