Staci Cleland
Pleasant Grove
Summary
Dynamic professional with extensive experience at the Federal Bureau of Prisons, excelling in administrative processing and effective communication. Adept at managing inmate systems and fostering stakeholder engagement while ensuring precise budget management and operational integrity. Recognized for exceptional problem-solving skills and meticulous attention to detail, consistently enhancing operational efficiency and achieving a remarkable 95% accuracy rate in financial audits. Committed to driving results through strategic initiatives and collaborative teamwork.
Overview
32
32
years of professional experience
Work History
Warden's Secretary
Federal Bureau Of Prisons
10.2022 - 05.2025
- Managed inmate Administrative Remedies system with accuracy and organization.
- Facilitated efficient travel planning for Executive Staff while complying with governmental standards.
- Managed communication lines between public, staff and designated specialists.
- Handled seven email boxes with consistent and timely replies.
- Effectively managed inmate monetary concerns and additional arising challenges.
- Oversaw tracking of all TORT claims, ensuring punctual resolution.
Financial Program Specialist
Federal Bureau Of Prisons
04.2019 - 10.2022
- Handled and processed travel authorizations, completing settlements within designated timeframes.
- Completed monthly proofcheck to reconcile finances.
- Ensured proper certification of monetary transactions.
- Performed quarterly audits to validate accurate recording of financial data.
Warden's Secretary
Federal Bureau of Prisons
12.2009 - 04.2016
- Guaranteed consistent coverage for Executive Staff zones.
- Ensured timely revisions of the duty officer schedule.
- Digitized and expedited the processing of administrative remedies.
- Processed large quantities of documents while ensuring strict confidentiality.
Medical Secretary
FCI Herlong
03.2009 - 12.2009
- Managed scheduling and appointments for multiple healthcare providers, ensuring efficient patient flow.
- Maintained electronic health records with accuracy and attention to detail, supporting compliance with regulations.
- Coordinated communication between patients and medical staff, enhancing service delivery and response times.
- Verified credentials for providers and maintained documentation.
- Maintained employees health records.
Associate Wardens Secretary
FCI La Tuna
10.2007 - 03.2009
- Coordinated event logistics and managed meeting schedules for conferences.
- Maintained filing systems, ensuring accurate categorization of documents.
- Distributed office correspondence to team members efficiently.
- Handled incoming calls and promptly directed inquiries to appropriate personnel.
Associate Warden Secretary
FCI Herlong
07.2005 - 10.2007
- Coordinated communication between inmates, staff, and external agencies.
- Resolved conflicts and maintained order among inmates through mediation techniques.
- Analyzed data from various sources such as inmate files or correctional records in order to identify trends or patterns that could help improve operations.
- Supervised daily operations of correctional facility staff and programs.
Unit Secretary
FPC Nellis (closed)
10.2002 - 07.2005
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Detention Support Specialist
Coconino County Jail
12.2000 - 07.2002
- Managed customer inquiries through phone, email, and chat systems efficiently.
- Documented customer interactions and contact information into company database.
- Provided technical support to customers via phone and email.
- Verified accuracy of client data by running periodic audits.
Validation Specialist
Las Vegas Metropolitan Police Departmen
07.1993 - 02.1995
- Conducted thorough validation of operational processes and procedures.
- Reviewed documentation for accuracy and completeness before final approval.
- Engaged in regular meetings to discuss validation protocols and improvements.
- Communicated effectively with stakeholders regarding validation processes and requirements.
Education
Some College (No Degree) - Criminal Justice
Truckee Meadows Community College
Reno, NVSome College (No Degree) - Criminal Justice
Pima Community College
Tucson, AZSkills
- Effective communication
- Inmate management
- Administrative processing
- Stakeholder engagement
- Problem solving
- Budget management
- Attention to detail
Accomplishments
- Correctional Worker of the Year - 2003 and 2013
- Numerous awards over a 22 year career for Special Acts and Performance Awards
Affiliations
- Correctional Support Team Leader
- Federal Womens Program Manager
- Correctional Workers Week Committee Member
Timeline
Warden's Secretary
Federal Bureau Of Prisons
10.2022 - 05.2025
Financial Program Specialist
Federal Bureau Of Prisons
04.2019 - 10.2022
Warden's Secretary
Federal Bureau of Prisons
12.2009 - 04.2016
Medical Secretary
FCI Herlong
03.2009 - 12.2009
Associate Wardens Secretary
FCI La Tuna
10.2007 - 03.2009
Associate Warden Secretary
FCI Herlong
07.2005 - 10.2007
Unit Secretary
FPC Nellis (closed)
10.2002 - 07.2005
Detention Support Specialist
Coconino County Jail
12.2000 - 07.2002
Validation Specialist
Las Vegas Metropolitan Police Departmen
07.1993 - 02.1995
Some College (No Degree) - Criminal Justice
Pima Community College
Some College (No Degree) - Criminal Justice
Truckee Meadows Community College
Education and Training
other,other
Correctional Worker of the Year (2 times)
Was given Correctional Workers of the Year twice in my 22 year career with the Federal Bureau of Prisons