Staci Grayo
Philadelphia, PA 19152-2316,PA
Summary
Accomplished Patient Access Representative with a proven track record at Jefferson Hospital, adept in HIPAA Compliance and delivering exceptional customer service. Demonstrated ability to enhance patient experience and streamline billing processes through effective communication and insurance verification. Excelled in fostering teamwork and adapting to healthcare demands, showcasing a commitment to quality care and operational efficiency. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Jefferson Hospital
11.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Patient Access Representative
Nazareth Hospital
08.2022 - 09.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Lead
Wawa
04.2018 - 10.2022
- Cultivated a strong company culture by fostering collaboration among team members and recognizing individual achievements.
- Boosted lead generation with targeted content creation and distribution across multiple channels.
- Delivered compelling presentations at industry conferences, establishing thought leadership within the field.
- Established a consistent brand voice across all touchpoints, enhancing overall recognition in target markets.
- Implemented data-driven decision making, leading to more informed marketing choices based on key performance metrics.
- Coordinated cross-functional teams to successfully launch new products and promotional campaigns.
- Created comprehensive sales enablement materials for use by internal teams and external partners alike.
Education
GED -
Philadelphia Education
Philadelphia, PA06.2020
Diploma - Medical Assistant
Holy Family University
Philadelphia, PA05.2010
Skills
Customer Service
Insurance Verification
HIPAA Compliance
Patient Registration
Patient check-in
Appointment Scheduling
Registration and Admissions
Phone and Email Etiquette
Healthcare systems navigation
EMR
Team Collaboration
Money Handling
Flexible Schedule
Timeline
Patient Access Representative
Jefferson Hospital
11.2023 - Current
Patient Access Representative
Nazareth Hospital
08.2022 - 09.2023
Lead
Wawa
04.2018 - 10.2022
GED -
Philadelphia Education
Diploma - Medical Assistant
Holy Family University
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