Summary
Overview
Work History
Education
Skills
Timeline
Generic

Staci Metcalfe

Syracuse

Summary

Dynamic entrepreneur with a proven track record in small business operations and customer relations, notably at All Through The House Decor. Expert in fostering client relationships and leveraging verbal communication for business growth. Achieved financial growth through strategic planning and innovative marketing. Skilled in team leadership and operational efficiency, enhancing customer satisfaction and repeat business.

Overview

27
27
years of professional experience

Work History

Owner

All Through The House Decor
01.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.

Owner

Memory Lane Preschool
09.2008 - 06.2020
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Instructor

Curves
01.2001 - 09.2003
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.

Collections Account Manager

First Security Bank
09.1997 - 04.1998
  • Implemented automated reminder systems that contributed to a decrease in past due invoices.
  • Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
  • Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.

Education

Associate of Arts - Home And Family

Brigham Young University
Provo, UT

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Timeline

Owner

All Through The House Decor
01.2021 - Current

Owner

Memory Lane Preschool
09.2008 - 06.2020

Instructor

Curves
01.2001 - 09.2003

Collections Account Manager

First Security Bank
09.1997 - 04.1998

Associate of Arts - Home And Family

Brigham Young University

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Staci Metcalfe