Staci Morgan
Grand Prairie,TX
Summary
An expert driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle across sales, retention, and support. Work directly with cross-functional teams across product, marketing, finance and operations. Contribute to continuous process improvement to meet goals.
Overview
22
22
years of professional experience
Work History
Premier Service Consultant
AT&T Mobility
05.2022 - Current
- Working in the Customer Labs Office of the President to apply advanced research skills and knowledge of services and products on daily basis.
- Provide trial research for clients to improve company process', systems, and tools.
Mobility Sales and Service Representative
AT&T Mobility
12.2020 - 05.2022
- Exemplary customer service to present resolutions for immediate concerns by offering mobile/broadband/TV equipment promotions, and product sales to meet them where they are at home, work, and away.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
Advanced Technical Support Specialist
AT&T Mobility
01.2009 - 12.2020
- Applied tenured customer service skills to customer interactions while resolving network, mobility products, service issues and needs
- Mi60 (2017 -2020) - Assist representatives during their customer call interactions
- Executed the objective to handle customer concerns in escalated call management.
- Title expansion to apply skills as iPhone Expert, Prepaid Support, Session based support, and Wireless International Care.
Customer Service Representative
AT&T Mobility
11.2006 - 01.2009
- Provided assistance to customers via telephone communication and use of various computer programs and applications.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Lead manager
Java Dave's Coffee
08.2001 - 11.2006
- Trainer over a team of baristas and deli staff
- Opening and Closing operations that included building security, store cleanliness, and product presentation
- Cashier, and overseer of cash/credit transactions
- Assisted in store earnings management and in charge of bank deposits.
Education
Pre-Optometry
University of Oklahoma
Norman, OKLicensed Practical Nursing.
Mid-Del Technology Center
Oklahoma City, OKDiploma - undefined
Del City High School
1999
Skills
- Level Headed
- Adaptable
- Critical Thinker
- Leadership Skills
- Communication Expert
- Set Organizational Skills
Timeline
Premier Service Consultant
AT&T Mobility
05.2022 - Current
Mobility Sales and Service Representative
AT&T Mobility
12.2020 - 05.2022
Advanced Technical Support Specialist
AT&T Mobility
01.2009 - 12.2020
Customer Service Representative
AT&T Mobility
11.2006 - 01.2009
Lead manager
Java Dave's Coffee
08.2001 - 11.2006
Pre-Optometry
University of Oklahoma
Licensed Practical Nursing.
Mid-Del Technology Center
Diploma - undefined
Del City High School
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