Staci Pabst
Lebanon,USA
Summary
Highly effective receptionist with 25+ years of experience in hospital and high pace multi-physician practices. Personable and courteous in all interactions with patients and team members. Maintain highest level of compassion and confidentiality. Committed to delivering high quality results with little supervision. Very dependable and organized. Proven ability to work independently or with team. Willingness to go above and beyond. Seeking long term employment with opportunities for professional growth and advancement.
Overview
13
13
years of professional experience
Work History
Front Office Specialist
Kettering Health Family
08.2024 - Current
- Manage patient check-in and appointment scheduling efficiently to streamline front office operations. Coordinate communication between patients and medical staff to enhance service delivery. Handle patient inquiries and concerns, providing exceptional customer service and support. Obtain and verify accurate demographics and insurance documents.
Treasurer Office Secretary
Lancaster City Schools
01.2023 - 2024
- Maintained and facilitated Treasurer’s Office website; Managed district credit cards; Coordinated and created Scholarship letters and in Lieu of Transportation letters; Filed and maintained district records according to Ohio Records Retention schedule; Assisted with Benefit Open Enrollment of Districts Insurance
Medical Office Receptionist
Barrett & Geiss Dermatology
Lancaster, OH
01.2019 - 01.2023
- Preauthorized office visits and procedures; Maintained high level of confidentiality; Verified insurance eligibility; Ensured consistent performance by training new employees; Schedulde, register, checked in/out patients and collected copays; Coordinated sales and staff lunches
Medical Office Specialist
Fairfield Medical Center
01.2013 - 01.2019
- Developed and maintained strong relationships with patients, coworkers and drug reps; Inventory and order office and clinic supplies; Efficiently managed process of checking in/out patients; Obtained accurate demographics and insurance information; Completed all record requests for referrals and verifications. Experience in EPIC and Cerner EMR systems.
Education
Medical Office Specialist Diploma - Medical Office
Southeastern Business College
Lancaster, OH 09-1994
High School Diploma -
Reynoldsburg High School
Reynoldsburg, OH06-1989
Skills
- Exceptional administrative and clerical skills
- Data entry and Microsoft Office
- Excellent rapport and confidentiality
- Teamwork and Leadership
- Effective communication and critical thinking
- Telephone etiquette and multi-tasking
- EMR experience
Timeline
Front Office Specialist
Kettering Health Family
08.2024 - Current
Treasurer Office Secretary
Lancaster City Schools
01.2023 - 2024
Medical Office Receptionist
Barrett & Geiss Dermatology
01.2019 - 01.2023
Medical Office Specialist
Fairfield Medical Center
01.2013 - 01.2019
Medical Office Specialist Diploma - Medical Office
Southeastern Business College
High School Diploma -
Reynoldsburg High School