Staci Pagaling
Lynnwood,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
StorQuest Self Storage
Lake Stevens, WA
04.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Customer Service Representative
Public Storage
Edmonds, WA
10.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Rec Lead
City Of San Jose
San Jose, CA
06.2012 - 05.2021
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Skills
- Directing Team Members
- Greet Guests
- Managing Multiple Priorities
- Product and Service Knowledge
- Property Tours
- Customer Service
- Monetary Transactions
- Retail Knowledge
- Rent Collection
- Customer Relationship Management
- Cash Deposits and Receipts
Timeline
Assistant Manager
StorQuest Self Storage
04.2022 - Current
Customer Service Representative
Public Storage
10.2021 - 03.2022
Rec Lead
City Of San Jose
06.2012 - 05.2021
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