Stacia Farrens

• Provided support to servers, assisting with carrying orders to guests
• Made sure guests were completely satisfied with order, and assisted in resolving any customer complaints.
• Prepare, garnish and distribute food to customers in a timely, efficient manner
• Provide high quality customer service in a fast-paced, detail-oriented environment
• Carried plates from the Chef in the kitchen to customers in a coordinated fashion with brief descriptive
• Maintained effective communication from Chef to Managers on the floor
• Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
• Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.

• Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using [Software].
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Conducted [Timeframe] dining room and server checks to assess readiness for expected customer loads.
• Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
• Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.

• Processed returned merchandise according to company policies.
• Provided product information and answered customer questions.
• Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
• Assessed customer product needs and interests in order to best recommend suitable items.
• Bagged or packaged purchases and wrapped gifts.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

I worked for Spediacci Construction on improving and remodeling Macy's stores.

My responsibilities included:

• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Loaded and unloaded merchandise
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Organized store merchandise racks by size, style and color.
• Merchandised new stock to appeal to customers, grab attention and drive sales.
• Answered customer questions regarding store merchandise, department information and pricing.