Stacia Pinckard
Sherwood,AR
Summary
Punctual and honest associate with a solid background in busy environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
30
30
years of professional experience
Work History
Sales Associate
HOBBY LOBBY Retail Stores
North Little Rock, AR
03.2023 - Current
- Assisted customers in product selection, ensuring an exceptional shopping experience.
- Maintained organized merchandise displays to enhance store aesthetics and accessibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Surveillance Agent
Fanduel Sportsbook And Horse Racing
Collinsville, IL
03.2021 - 08.2022
- Operated CCTV equipment, radios, and ancillary equipment to reduce crime, disorder, and fear
of crime. - Observed sportsbook operations for irregular activities such as procedural or financial mistakes and
safety concerns. - Monitored security cameras for improper actions by patrons and cashiers.
- Supplied extracts from CCTV recordings to maintain records.
- Watched live and recorded video surveillance footage.
- Monitored all activities captured on cameras to inform authorities of suspicious activities, including possible theft and drug use.
Receptionist
H&R Block Tax Svc
Highland, IL
01.2021 - 03.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phones promptly and directed incoming calls to correct offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled clients with appropriate Tax Professionals.
- Maintained current and past files for ease of access.
- Called to connect with previous clients for new appointments.
- Kept office area tidy for clients and employees.
Surveillance Agent
River City Hotel & Casino
St. Louis, MO
07.2018 - 08.2020
- Operated CCTV equipment, radios, and ancillary equipment to reduce crime, disorder, and fear of crime.
- Observed casino operations for irregular activities such as procedural or financial mistakes and safety concerns.
- Monitored security cameras for improper actions by patrons and employees.
- Supplied extracts from CCTV recordings to maintain records.
- Watched both live and recorded video surveillance footage.
- Monitored all activities captured on cameras to inform authorities of suspicious activities, including possible theft and drug use.
- Recorded time, date and location of incidents.
Blackjack Dealer
Casino Queen
East Saint Louis, IL
12.2014 - 07.2018
- Inspected, shuffled and delivered cards to guests in play at gaming table.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Dealt cards and winnings to customers.
- Maintained a fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Monitored players behavior, taking appropriate action against rule violations.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Table Games Floor Supervisor
Casino Queen
East Saint Louis, IL
03.2004 - 12.2014
- Monitored chip purchases, table inventories, and player win ratios.
- Monitored game operations to enforce house rules as well as tribal, state, and federal regulations.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Watched gamblers on the floor to isolate cheaters by identifying card counting or marking cards.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Trained employees in procedures, compliance standards, and strategies for accomplishing objectives.
- Watched closely to catch errors and notified surveillance of irregularities.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
Blackjack Dealer
Casino Queen
East Saint Louis, IL
12.1995 - 03.2004
- Inspected, shuffled, and delivered cards to guests in play at the gaming tables.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Dealt cards and winnings to customers.
- Maintained a fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Monitored players' behavior, taking appropriate action against rule violations.
- Created an enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Education
Some College (No Degree) - Science Education
Community College of Southern Nevada
Las Vegas, NVNo Degree - Blackjack Certification
PCI Dealer School
Las Vegas, NV06.1993
High School Diploma -
Bonanza High School
Las Vegas, NV06.1988
Skills
- Monetary Transactions
- Inbound and Outbound Calling
- Extensive computer use in and out of casino atmosphere
- CCTV Camera Operations
- Table Games Procedures Knowledge
- Electronic Surveillance
- Familiar with Gaming procedures in multiple states
- Customer Relations
- Reliable and punctual
- Problem-solving skills
Timeline
Sales Associate
HOBBY LOBBY Retail Stores
03.2023 - Current
Surveillance Agent
Fanduel Sportsbook And Horse Racing
03.2021 - 08.2022
Receptionist
H&R Block Tax Svc
01.2021 - 03.2021
Surveillance Agent
River City Hotel & Casino
07.2018 - 08.2020
Blackjack Dealer
Casino Queen
12.2014 - 07.2018
Table Games Floor Supervisor
Casino Queen
03.2004 - 12.2014
Blackjack Dealer
Casino Queen
12.1995 - 03.2004
No Degree - Blackjack Certification
PCI Dealer School
High School Diploma -
Bonanza High School
Some College (No Degree) - Science Education
Community College of Southern Nevada