Stacie Bryant
Council Bluffs,IA
Summary
I am currently an exceptionally skilled service center specialist with over twenty-five years experience with the Iowa Department of Transportation and I am looking to further my career. I work in a professional manner with minimal errors. The majority of my customers leave very satisfied with the customer service that I have provide. I am great at working with my other team members, but yet I can also work independently when I need to.
Overview
26
26
years of professional experience
Work History
Service Center Specialist
Iowa Department of Transportation
Council Bluffs
05.1999 - Current
- I work directly with customers on a daily basis. I administer and resolve issues based on the customer's needs. I create a welcoming and positive experience for each individual.
- I have extensive knowledge regarding issuing a Driver's license including and and not limited to the real ID requirements and consider myself a customer service expert in Driver and Identification services.
- I currently have extensive knowledge in records, and I am very confident in this area of my job.
- I have CDL knowledge. I know the requirements for each class of license.
- I am currently also assisting with the phone services. By providing customers with accurate information.
- I have also trained other employees with the knowledge they need to issue a license.
- I do vision recalls and currently learning more on medicals.
- Most recently, I have started conducting driving test for the CDL's, cars and motorcycles.
Education
High School Diploma -
Thomas Jefferson High School
Council Bluffs, IA05-1992
Skills
- Customer service expert
- Knowledge on real id
- Driver license issuance
- Extensive record knowledge
- CDL issuance knowledge
- Training skills
- Phone Skills
- Medical/vision recalls
- CDL, cars, and motorcycle skills testing
Timeline
Service Center Specialist
Iowa Department of Transportation
05.1999 - Current
High School Diploma -
Thomas Jefferson High School