Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacie Decker

Fort Worth,TX

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

17
17
years of professional experience

Work History

Loan Servicing Specialist

Shellpoint
11.2020 - 05.2025
  • Backend Customer Care, including complaint management with focus on customer satisfaction.
  • Managed loan servicing processes, ensuring compliance with regulation, investor, insurer and company requirements.
  • Led initiatives to automate reporting processes, reducing manual errors and increasing efficiency.
  • Liaised with internal departments such as Underwriting and Sales to address client concerns promptly and professionally.
  • Maintained a strong working knowledge of federal regulations, staying up-to-date on changes affecting the industry.

Field Agent

JMA Services
08.2008 - 01.2025
  • Customer centric, professional face to face contact for numerous financial institutions. Assisted customers through contact with the institution or through direct, on-site information gathering and document execution. Data entry of results of each field call.
  • Organized and maintained accurate records of field data, ensuring easy access for future analysis and decision making.

Customer Account Specialist

Nissan Finance
09.2013 - 05.2014
  • Worked with customers to resolve title issues, tax concerns, and contract questions. One touch resolution on majority of issues unless needing outside entity to provide information. Outbound followup calls for resolution. Data entry of issue, next steps and resolution.
  • Managed customer inquiries regarding account statuses and payment options to ensure satisfaction.

Education

High School Diploma -

Lancaster High School
05-1994

Skills

  • Client-centric approach
  • Proficient in managing disputes
  • Detail-oriented data management
  • Compliance
  • Effective verbal communication
  • Experience in loan modification processes
  • Analytical decision making
  • Proficient in loan servicing operations
  • Escrow management
  • Microsoft Office

Timeline

Loan Servicing Specialist

Shellpoint
11.2020 - 05.2025

Customer Account Specialist

Nissan Finance
09.2013 - 05.2014

Field Agent

JMA Services
08.2008 - 01.2025

High School Diploma -

Lancaster High School

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