Stacie Head

• Worked effectively in fast-paced environments.
• Assisted guests with inquiries, providing exceptional customer service and support.
• Maintained organized front office environment, enhancing efficiency and workflow.
• Processed incoming calls promptly, directing them to appropriate departments as needed.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Developed strong working relationships with team members, fostering a positive work environment.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.

• Processed customer transactions efficiently and accurately at betting windows.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained knowledge of racing schedules and betting options to assist patrons effectively.
• Ensured compliance with gaming regulations during all financial transactions.
• Monitored cash flow and balanced cash drawers at the end of shifts diligently.
• Exceeded daily sales targets through upselling additional products or services alongside wager placements when appropriate.

• Managed appointment scheduling using electronic health record systems to enhance efficiency.
• Provided administrative support by handling phone inquiries and coordinating communication between departments.
• Processed insurance information and verified coverage to facilitate streamlined billing procedures.
• Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
• Maintained patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.

• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Checked and verified photo identification prior to granting facility access.
• Reported suspicious activities and persons to law enforcement.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

• Monitored premises to ensure safety and security of personnel and property.
• Conducted regular patrols to identify and address potential security risks.
• Responded promptly to incidents, coordinating with local law enforcement as needed.
• Assisted in training new security staff on protocols and emergency procedures.
• Documented daily activities and incidents in detailed reports for management review.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.

This is my father company so when he needed an extra set of hands I would help out, even to this day.

• Managed inventory of tools and materials, ensuring availability for ongoing projects.
• Streamlined communication between contractors and clients through diligent documentation of project progress and updates.
• Jobs I have assisted on - roofing, demolition, rebuilding a kitchen, rebuilding a bathroom, replacing water heaters, replacing washer/dryer, installing cabinets, and most current laying down flooring.