Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
GEICO
08.2023 - Current
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Research Interviewer
Dynata
05.2022 - 08.2023
Enhanced data accuracy by meticulously conducting in-depth interviews with research participants.
Streamlined the interview process for increased efficiency and improved participant experience.
Ensured high-quality data collection by closely adhering to established protocols and guidelines.
Maintained detailed records of all conducted interviews, ensuring timely and accurate reporting to project leads.
Associate Operator
General Mills
02.2022 - 03.2022
Optimized production processes by monitoring equipment and performing routine maintenance.
Improved product quality with regular inspection of raw materials and finished products.
Reduced downtime by swiftly troubleshooting and resolving technical issues on the production line.
Ensured timely completion of projects, prioritizing tasks and coordinating with team members.
Warehouse Associate
Nordstrom
06.2021 - 02.2022
Improved warehouse efficiency by streamlining inventory management processes.
Reduced order processing time through effective organization and prioritization of tasks.
Maintained a safe working environment by adhering to safety protocols and guidelines.
Assisted in reducing product damage by properly handling and storing materials.
Team Lead
Panchero's
09.2020 - 06.2021
Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Shift Manager
Noodles & Company
01.2017 - 09.2020
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Promoted a positive work environment through open communication and constructive feedback.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.