Stacie Long
Wichita Falls
Summary
Results-oriented professional with experience in transportation and corrections. Demonstrates exceptional time management and customer service skills, adept at navigating challenging conditions while upholding safety standards and ensuring operational efficiency.
Dedicated driver with a clean record and expertise in safety protocols. Skilled in problem-solving and efficient route management, ensuring timely deliveries and compliance with regulations.
Adaptable driver with a strong background in risk assessment and organization. Known for effectively managing routes and collaborating with teams to enhance workflow, ready to contribute to a safe and efficient driving environment.
Overview
27
27
years of professional experience
Work History
Driver
Southern Cross Utility Contractor
Wichita Falls, TX
04.2025 - Current
- Operated various vehicles to transport materials and personnel safely and efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Managed routes effectively, optimizing journey times while adhering to schedules.
- Collaborated with team members to coordinate deliveries and maintain workflow efficiency.
- Adapted quickly to changing conditions and requirements during daily operations.
- Followed all safety protocols and regulations to promote a safe working environment.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
Deputy Jailer
Jack County Sheriffs Department
Jacksboro, TX
09.2023 - 01.2025
- Supervised inmate activities, ensuring compliance with safety protocols and facility regulations.
- Managed daily operations, coordinating schedules for staff and inmates to optimize workflow efficiency.
- Conducted regular inspections of facilities, identifying potential safety hazards and implementing corrective measures.
- Trained and mentored junior staff on procedures, enhancing team performance and operational consistency.
- Implemented conflict resolution strategies to maintain order and de-escalate tense situations effectively.
- Maintained accurate records of inmate behavior, health issues, and incidents to support reporting requirements.
- Collaborated with law enforcement agencies to ensure secure processing of inmates into the facility.
- Participated in ongoing professional development training courses to stay current with industry trends and best practices.
- Performed routine inspections of facility equipment to ensure proper functioning and adherence to safety standards.
- Provided assistance during emergencies, effectively handling situations such as medical crises or altercations between inmates.
- Collaborated with fellow officers to maintain order and enforce facility rules consistently among inmates.
- Improved communication between staff members through the implementation of daily shift briefings.
- Ensured timely and accurate recordkeeping for all inmate files, including intake documents, incident reports, and release paperwork.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
Independant Insurance Adjuster
The Best Claims Solutions
Irving Tx
07.2023 - 07.2023
- Evaluated insurance claims for accuracy and compliance with policy guidelines.
- Conducted thorough investigations to determine liability in various incident types.
- Collaborated with clients to gather necessary documentation and evidence for claims processing.
- Utilized specialized software to document findings and streamline claim resolutions.
- Identified discrepancies in claim submissions, facilitating prompt corrective actions.
- Assisted in preparing detailed reports for underwriting and settlement negotiations.
- Maintained organized records of all claims activities, enhancing operational efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Maintained updated knowledge of insurance policies, regulations, and industry trends for effective claim handling.
- Provided expert witness testimony in legal proceedings related to insurance claims, demonstrating a depth of knowledge and professionalism that bolstered credibility in the eyes of judges and juries.
- Improved claim processing efficiency by conducting thorough investigations and timely documentation of property damage.
- Utilized advanced software tools to efficiently manage claims workload, track progress, and generate detailed reports on overall performance metrics.
- Managed a large caseload, prioritizing tasks to ensure timely completion and accurate settlement of claims.
- Examined claims forms and other records to determine insurance coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Office Manager
Rogers Motor Company
Wichita Falls, TX
10.2019 - 07.2023
- Coordinated office operations to enhance workflow efficiency
- Managed scheduling and appointments for executive team
- Implemented filing systems to improve document retrieval
- Trained new staff on office procedures and software tools
- Maintained inventory of office supplies, ensuring cost-effective procurement
- Developed and enforced office policies for enhanced productivity
- Assisted in budget management and expense tracking for department
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Prepared and Filed Inventory Tax monthly
- Prepared and Filed Vehicle Inventory Tax
Correctional Officer/Intake Officer
John R. Lindsey State Jail
Jacksboro, TX
10.2017 - 07.2019
- Supervised inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of premises to identify security breaches or unsafe conditions.
- Managed conflict resolution among inmates, promoting a safe and respectful environment.
- Trained new staff on operational procedures and emergency response protocols for enhanced team performance.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Streamlined inmate check-in and processing, increasing efficiency.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Supervised inmates during meals, recreation and other activities.
Assistant Manager
Check N Go Loans
Wichita Falls, TX
06.2015 - 10.2017
- Led team in executing daily operations, ensuring alignment with company standards and customer satisfaction.
- Streamlined communication processes between departments, improving collaboration and project completion times.
- Prepared detailed loan documentation, ensuring compliance with regulations.
- Conducted thorough credit analyses to assess risk levels associated with loans.
- Maintained strict confidentiality of bank records and client information.
- Analyzed workflow systems to identify areas for process improvements and implemented strategic solutions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Security Officer
ComSec
Wichita Falls, TX
11.2013 - 06.2015
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols and inspections to identify potential hazards or breaches.
- Responded promptly to incidents, coordinating with law enforcement when necessary.
- Implemented emergency response protocols, enhancing overall safety measures.
Account Manager
Miracle Funding
Wichita Falls, TX
12.2010 - 11.2013
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed tailored account strategies to meet diverse client needs and drive sales growth.
- Coordinated cross-functional teams to ensure seamless execution of client projects and objectives.
- Analyzed market trends to identify new business opportunities and inform strategic planning.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Streamlined internal processes for better efficiency in account management tasks.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Collections Manager
Cadle Motor Company
Wichita Falls, TX
01.1999 - 11.2010
- Led collections team to improve recovery rates through targeted strategies and performance tracking.
- Developed and implemented efficient collection processes, enhancing operational effectiveness across departments.
- Trained and mentored staff on best practices in collections management, fostering a culture of continuous improvement.
- Analyzed customer accounts to identify trends, optimizing collection efforts and reducing delinquency rates.
- Oversaw compliance with regulatory requirements in collections procedures, mitigating risks associated with non-compliance.
- Utilized CRM software for tracking collections activities, facilitating better reporting and decision-making processes.
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Established procedures for collection of past due amounts.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Worked with legal resources and recovery teams to manage default issues.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Generated and mailed updated statements monthly and processed demand letters.
- Contacted clients with past-due payments and actively monitored payments due from clients.
Education
High School Diploma -
State of Texas
Wichita Falls License - Insurance
Insurance Adjuster
Oklahoma05-2024
License
Florida Insurance Adjuster
Florida05-2024
Deputy Jailer License
Tarrant County College
Fort Worth, TX12-2023
Insurance Adjuster License
Texas Insurance Adjuster
Texas02-2023
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- Flexible schedule
- Punctuality
- GPS and route planning
- Safety protocols
- Vehicle inspection
- Route planning
- Driving in adverse conditions
- Risk assessment capabilities
- Past due balance management
- Customer service management
- Exceptional organization
- Customer relations
- Billing
- Accounts payable specialist
- Account reconciliation
- Debt recovery expertise
- Policy enforcement
- Conducting investigations
- Conflict resolution techniques
- Audits
- Cold calling skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Correctional facility procedures
- Restraint techniques
- Inmate monitoring
- Self-defense tactics
- Surveillance
- Observation
- Search and seizure procedures
Timeline
Driver
Southern Cross Utility Contractor
04.2025 - Current
Deputy Jailer
Jack County Sheriffs Department
09.2023 - 01.2025
Independant Insurance Adjuster
The Best Claims Solutions
07.2023 - 07.2023
Office Manager
Rogers Motor Company
10.2019 - 07.2023
Correctional Officer/Intake Officer
John R. Lindsey State Jail
10.2017 - 07.2019
Assistant Manager
Check N Go Loans
06.2015 - 10.2017
Security Officer
ComSec
11.2013 - 06.2015
Account Manager
Miracle Funding
12.2010 - 11.2013
Collections Manager
Cadle Motor Company
01.1999 - 11.2010
High School Diploma -
State of Texas
License - Insurance
Insurance Adjuster
License
Florida Insurance Adjuster
Deputy Jailer License
Tarrant County College
Insurance Adjuster License
Texas Insurance Adjuster