Stacie Makley
Sterling Heights,MI
Summary
Dynamic Back of House Manager with a track record of enhancing kitchen operations and team performance. Spearheaded training initiatives that improved food quality and safety standards, while effectively managing inventory and budgets to drive profitability. Proven ability to implement quality control measures ensuring consistency and excellence in service.
Overview
27
27
years of professional experience
Work History
Back of House Manager
Cadillac Straits Brewing Company
Madison Heights, Michigan
07.2023 - 07.2026
- Managed kitchen operations and staff scheduling for smooth service flow.
- Led, trained and developed culinary team members to meet and exceed restaurant standards.
- Supervised daily prep work for all kitchen stations.
- Managed and trained staff in proper food safety, sanitation, and kitchen operations.
- Implemented quality control measures to ensure product consistency and safety.
- Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.
- Trained new employees on safety protocols and operational standards.
- Developed training materials to enhance team skills and improve overall performance.
- Maintained cleanliness of kitchen and brewing areas following health regulations.
- Coordinated with front-of-house staff to streamline service communication.
- Coordinated with front of house staff to ensure timely meal service delivery.
- Facilitated timely food distribution to service staff for efficient customer service; to service staff for prompt delivery to customers.
- Communicated effectively with chefs and cooks about menu changes or special orders requested by customers.
- Resolved customer complaints regarding food quality or service issues.
- Reviewed financial statements regularly to ensure accuracy in budgeting decisions.
- Utilized data analysis to track key performance indicators, informing decisions on labor costs and waste management.
- Measured business levels and forecasted trends to better align supplies and employee scheduling for optimum coverage.
- Created weekly and monthly staff schedules to ensure optimal back of house coverage.
- Enforced adherence to established policies and procedures within the back of house environment.
- Worked closely with vendors and suppliers to negotiate prices for ingredients or supplies needed by the restaurant.
- Developed menus that met customer satisfaction while controlling costs.
- Maintained accurate records related to payroll, employee attendance, and scheduling.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Performed regular maintenance on all kitchen equipment and appliances.
- Guide team members during peak business hours.
- Resolved problems or concerns to the satisfaction of involved parties.
- Explained goals and expectations required of trainees.
- Provided training sessions to staff on performance improvement strategies. on strategies to enhance performance and improve customer relations.
- Provided training sessions to staff on performance improvement strategies. on strategies to enhance performance and improve customer relations.
Secretary Coordinator
Vintage Iron Works
Altamonte Springs, Florida
02.2023 - 06.2023
- Coordinated meetings, preparing materials to facilitate effective presentations and discussions.
- Managed multiple projects simultaneously within tight deadlines.
- Assisted in project management by tracking deadlines and deliverables.
- Maintained filing systems, ensuring accurate record-keeping for easy access to documents.
- Verified accuracy of invoices against purchase orders prior to processing payments.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee work to check adherence to quality standards and proper procedures.
Stage hand/Laborer
Phillipps Installation and Dismantle of shows
Orlando, Florida
12.2015 - 06.2023
- Provided on-call support for events during peak times.
- Stage hand/Laborer for Phillipps Installation and Dismantle of shows at the Orange County Convention Center, Disney Hotels and various other properties around Orlando Florida.
- Operated tools and equipment for installation and dismantling of show setups.
- Collaborated with team members to efficiently load and unload materials.
- Maintained cleanliness and organization of work areas during events.
- Assisted in setting up displays and stages for various shows.
- Followed safety procedures to ensure a secure working environment.
- Communicated effectively with supervisors to address project needs.
- Supported inventory management by tracking supplies and materials used.
- Adapted quickly to changing tasks in a fast-paced setting during events.
- Assisted construction professionals by collecting supplies and tools from trucks.
- Organized storage areas according to safety regulations and company standards.
- Performed support tasks such as bracing drywall, attaching brackets, and sanding surfaces.
- Assisted in the loading and unloading of materials from trucks and trailers.
- Transported materials and tools to work sites.
- Moved items such as electrical components, cabinets and caulk into job areas for skilled professionals.
- Painted interior surfaces with brushes, rollers, sprayers or paint guns.
- Assembled furniture using various power tools such as drills and saws.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
Office Manager
Florida Water Features, Inc.
Casselberry, Florida
04.2017 - 09.2022
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supported office operations and simplified administrative procedures for smoother workflow.
- Arranged meetings and travel for team members and clients.
- Managed inventory and ordered office supplies and equipment.
- Facilitated interdepartmental communication to align projects and foster collaboration.
- Developed policies to streamline office operations and support employee productivity initiatives.
- Maintained vendor relationships, negotiating contracts to enhance service delivery standards.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Managed, scheduled and coordinated office functions and activities for employees.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
Cashier Manager
BJ's Wholesale Club
Orlando, Florida
09.2013 - 12.2018
- Led cashier team to ensure efficient transaction processing and service delivery.
- Scheduled all breaks for cashiers and assigned registers to ensure smooth shift transitions.
- Trained new cashiers on company policies and customer service standards.
- Cashier: Trained on cashier, up-selling items, selling membership and protection plans. Setting a goal and achieving it daily for the “upscale” of items and memberships.
- Executed daily cash register operations, maintaining accuracy and balancing cash drawers.
- Monitored members and guests for suspicious behavior, ensuring a professional first impression and trained in receipt checks to prevent over or under charges. Conducted morning inventory run-throughs and closing procedures for club shutdown.
- Addressed customer inquiries and resolved issues promptly and professionally.
Stage hand/Laborer
SHO-AIDS, INC
01.2000 - 12.2015
- Operated on-call for diverse events over 15 years, ensuring readiness for various stagehand tasks. Set up and tore down booths at shows, facilitating smooth event transitions. Stocked booths and managed errands for representatives, supporting their operational needs. Cleaning and maintaining a safe and attractive workspace.
- Assisted in loading and unloading equipment for setup and takedown.
- Operated tools for assembly and dismantling of show structures.
- Collaborated with team members to ensure efficient workflow during events.
Substitute Teacher
Seminole Co. Schools
01.2006 - 01.2009
- Facilitated learning activities for diverse student groups.
- Managed classroom behavior and maintained a positive environment.
- Managed classroom environment, organized materials, assigned tasks, and enforced behavioral standards.
- Implemented lesson plans provided by regular teachers.
Education
High School - Saginaw, Michigan
Arthur Hill High School
Saginaw, Michigan06-1987
Saginaw, MI - Biology
Delta College
Saginaw, MISkills
- Kitchen operations
- Food safety
- Sanitation standards
- Quality control
- Menu development
- Menu implementation
- Culinary innovation
- Inventory management
- Ordering supplies
- Vendor negotiation
- Budget management
- Operational efficiency
- Staff training
- Staff management
- Kitchen audits
- Food and Beverage Ordering
Qualifications
With a background in childcare and the service industry, I am more than outgoing and personable: I am an asset to your company. I have worked in the service industry from 16-30, when I became a stay at home mom. I have worked with the public in various positions. Convenience stores, box stores, server, bartender and hostess. I have been a Leader for 12 years in the Girl Scouts of America, so I know about setting a goal and achieving it. I have also been on the PTA for 8 years, as President, Vice President, Ways and Means and Fundraising. All of those positions have taught me to be a leader and a team player. I have been trained and know how to sell a product or merchandise to anyone. I am willing to take on any task and be trained if needed.
Other Experience
I have worked at CVS, Red Lobster, 7-11, Talbots and Beckert and Heister offices. I am trained, and very good in conflict resolution. I have very good people skills. I can talk to anyone and I have the ability to change the mood of a situation if its going in the wrong direction. I know how to be a server, bartender, hostess, cashier, and management. As a stay at home mom and the PTA and GSA, controlling a situation before it escalates is on my long list of abilities.
Custom
References Available Upon Request
Timeline
Back of House Manager
Cadillac Straits Brewing Company
07.2023 - 07.2026
Secretary Coordinator
Vintage Iron Works
02.2023 - 06.2023
Office Manager
Florida Water Features, Inc.
04.2017 - 09.2022
Stage hand/Laborer
Phillipps Installation and Dismantle of shows
12.2015 - 06.2023
Cashier Manager
BJ's Wholesale Club
09.2013 - 12.2018
Substitute Teacher
Seminole Co. Schools
01.2006 - 01.2009
Stage hand/Laborer
SHO-AIDS, INC
01.2000 - 12.2015
High School - Saginaw, Michigan
Arthur Hill High School
Saginaw, MI - Biology
Delta College