Stacie Newton
Gilbert,AZ
Summary
Proven server and bartender with a track record of enhancing customer satisfaction at On the Green Sports Bar through exceptional service and efficient cash handling. Skilled in managing high-volume dining and fostering guest engagement, I excel in fast-paced environments. My dedication to cleanliness standards and adept use of POS systems significantly contribute to operational excellence.
Overview
4
4
years of professional experience
Work History
Server
On the Green Sports Bar
02.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Wandering Donkey Tequilla Bar
07.2021 - 02.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
On The Green
06.2020 - 02.2021
Bartender
Jays Cocktail Lounge
01.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
Education
Associate Of Applied Science - HVAC
Metropolitan Community College
Omaha, NE09.2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- High volume dining
- Order accuracy
- Supply restocking
Timeline
Server
On the Green Sports Bar
02.2022 - 06.2023
Server
Wandering Donkey Tequilla Bar
07.2021 - 02.2022
Server
On The Green
06.2020 - 02.2021
Bartender
Jays Cocktail Lounge
01.2019 - 03.2020
Associate Of Applied Science - HVAC
Metropolitan Community College
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