Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Work History
Medical Assistant
6 Years 8 Months
Southwest General Medical Center | 10.2019 - Current
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms and allergies.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Documented vital signs and health history for patients in clinic and hospital environments.
Called and faxed pharmacies to submit prescriptions and refills.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Taught patients about medications, procedures and care plan instructions.
Ordered and prepared reagents and supplies.
Verified appropriate lab couriers picked up collected lab specimens.
Administers IM injections such as influenza, DPT vaccine, Gardasil-9 (9vHPV) and Depo-Provera.
CNA, Labor and Delivery
1 Year 7 Months
Southwest General Hospital | 03.2018 - 10.2019
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
Coordinated care of low and high-risk laboring women of childbearing age and immediate stabilization of newborn following delivery.
Supported physicians in both planned and emergency Cesarean section procedures.
Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
Responded to emergency situations such as pre-eclampsia, early labor and fetal distress.
Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
Plasma Center Technician
9 Months
BPL Plasma | 06.2017 - 03.2018
Obtained blood specimens by performing finger sticks 30+ times per day.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Maintained energy and enthusiasm in fast-paced environment.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Assisted with office procedures by monitoring patient flow and performing telephone screening.
Reservations Sales Specialist
7 Months
Marriott International, Inc. | 11.2016 - 06.2017
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Provided customers with information about availability and pricing.
Resolved various issues and discrepancies for customers.
Handled billing information over phone.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Worked closely with front desk to achieve full occupancy of property.
Maintained awareness of types of rooms available in different resort locations.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Patient Care Assistant
3 Years 7 Months
Cleveland Clinic | 01.2013 - 08.2016
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Gathered medical information, weight and height measurements and vital signs.
Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Transported food trays and aided with feeding.
Updated documentation and reports detailing patient activities, care actions and hospital determinations.
Collected and transported specimens to prepare for lab testing.
Completed documentation of care, hospital actions and patient activities.
Remained alert to problems or health issues of clients and competently responded.
Education
No Degree - Nursing
Hondros College of Nursing | Independence, Ohio
High School Diploma
Bedford High School | Bedford, OH | 06-2011
Skills
Medical Terminology
Patient Relations
Updating Medical Records
Judgment and Decision-Making
Microsoft Excel
Microsoft Office
Health Care System
HIPAA Compliance
Learning Strategies
Active Listening
Routine Laboratory Testing
Customer Service
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Clinical documentation
Procedure assistance
CPR
Immunization administration
Insurance verification
Appointment setting
Accomplishments
Recognized for going above and beyond the call of duty.
Recognized for outstanding dedication to patient care.
LANGUAGES
English
Interests
I am a full time medical professional who loves painting