Stacie Music
Brunswick,GA
Summary
Experienced and high-energy store manager with a strong background in retail settings. Sets and enforces consistent standards to ensure staff satisfaction and meet performance targets. Dynamic relationship-builder with an organized nature and sound judgment, always focused on maximizing team efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Agent -Part Time
Self Employed Insurance Group
06.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Team Lead Manager
PetSmart
09.2022 - 05.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Training engagement team to meet retention and conversion goals
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
Store Training Manager
Dollar General
05.2021 - 09.2022
- I collaborated closely with district and regional managers to optimize key performance indicators (KPIs) and exceed quarterly and annual sales goals.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Exceeding Guests expectations to ensure brand loyalty and creating a wow experience for all guests
Store Manager
M&B Liquors
03.2012 - 04.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Implemented operational policies and procedures to comply with local and state laws.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Graduate -
Wayne County High School
Jesup, GA06.1992
Skills
- Brand Loyalty
- Member Conversions
- Client Issue Resolution
- Product Knowledge
- Time Prioritize
- Execute Tasks
- Leadership Motivate
- Performance Improvement
- Key Performance Indicators
- Customer Engagement
Certification
- Google Analytics
- Semrush Academy
Coding and Data Analytics
In my free time, I enjoy exploring my passions for coding and data analytics. I regularly work on personal projects to hone my programming skills, and I'm fascinated by using data to uncover insights. These hobby activities complement my professional experience and help me stay up-to-date on the latest industry trends.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Insurance Agent -Part Time
Self Employed Insurance Group
06.2024 - Current
Team Lead Manager
PetSmart
09.2022 - 05.2024
Store Training Manager
Dollar General
05.2021 - 09.2022
Store Manager
M&B Liquors
03.2012 - 04.2021
- Google Analytics
- Semrush Academy
Graduate -
Wayne County High School
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