STACY ALLEN
BEND
Summary
Patient-focused professional, equipped with administrative and customer service expertise. Experienced healthcare administrator, skilled in managing patient care coordination and office operations for dental practices. Proven track record in optimizing scheduling and enhancing team performance to achieve production goals. Expert in implementing strategic solutions to improve patient satisfaction, and streamline administrative processes.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator/Office Manager
Alpenglow Dental
Bend
01.2024 - Current
- Manage scheduling for a 2-doctor, 4-hygienist office, coordinating over 400-500 appointments monthly to optimize provider and assistant availability.
- Handle patient communications daily via phone, email, and Weave platform, enhancing appointment coordination and patient engagement.
- Run reports for provider production and collections daily/monthly/yearly.
- Schedule providers/hygienists using Eaglesoft systems; effectively using schedule blocks to maximize production and time. Implemented schedule blocks to hit monthly production goals of $280k and over.
- Calculate financial estimates based on insurance benefits and collecting payments, insurance authorizations and pre approvals.
- Resolve patient complaints monthly, ensuring high-quality care and improving patient satisfaction scores through effective relations management.
- Conduct employee reviews and onboarding sessions, improving team performance and compliance by managing hiring, training, and paperwork.
Patient Care Coordinator
Bend Dental Group
Bend
10.2021 - 10.2023
- Improved patient scheduling efficiency by coordinating appointments for 3 doctors and 4 hygienists, managing over 600 patient visits monthly.
- Scheduled appropriately for treatment plan, available time, correct provider, available assistants.
- Verified insurance and becoming familiar with maximums/limits/allowables for multiple plans and policies.
- Calculated financial estimates based on insurance benefits and collected payments.
- Monitored phone calls, email, RevenueWell (online appointment requests, text with patients, new patient paperwork).
- Enhanced revenue accuracy by verifying insurance benefits and processing claims for insurance plans, ensuring proper billing and payment collection.
- Increased office productivity by optimizing provider and hygienist schedules using Eaglesoft, maximizing time usage within daily schedule blocks.
- Processed VA authorizations and insurance pre-approvals, facilitating timely patient treatments and compliance with policies.
Patient Care Coordinator
Awbrey Dental Group
Bend
11.2019 - 09.2021
- Front office lead for a 5 doctor/4 hygienist office; scheduled appropriately for treatment plan, available time, correct provider, available assistants, double booked to maximize production.
- Monitored phone calls, email, Legwork app, MailChimp leads, Docusign forms in order to schedule and assist patients.
- Efficiently used Dentrix systems; created treatment plans, entered into ledger with correct provider and price, no charge treatments, read insurance claims, entered communications with other offices into document center and xrays from previous dentist into XDR.
- Verified insurance and became familiar with maximums/limits/allowables for multiple plans and policies, calculated financial estimates based on insurance benefits and collecting payments.
Education
Bachelor's Degree - Liberal Arts, English
Colorado State University
Fort Collins, CO01.2009
Accomplishments
- Boosted Monthly Production, Improved monthly production by 30% through optimized scheduling strategies.
- Maximized Financial Efficiency, Increased collection rate by 20-30% by accurately calculating financial estimates.
Timeline
Patient Care Coordinator/Office Manager
Alpenglow Dental
01.2024 - Current
Patient Care Coordinator
Bend Dental Group
10.2021 - 10.2023
Patient Care Coordinator
Awbrey Dental Group
11.2019 - 09.2021
Bachelor's Degree - Liberal Arts, English
Colorado State University