STACY-ANN WILLIAMS
Punta Gorda
Summary
High-profile professional with extensive experience in project management, customer service, and operations management at leading companies like Comcast Corporation and Hertz Corporation. Demonstrated ability to enhance operational efficiency and client satisfaction through strategic planning and process optimization. Proficient in Scrum methodology, managing complex multiregion projects, and achieving key milestones in project delivery. Expertise in developing Standard Operating Procedures (SOPs) and training materials to improve organizational effectiveness and reduce operational risks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager II - Capacity Operations
Insight Global / Comcast Corporation
05.2020 - Current
- Oversaw and supported 20+ business partners by educating them on tasks and processes, ensuring they have the right staff, holding them accountable to Service Level Agreements, and collaborating with their leadership to achieve desired results.
- Elevated Aging As-Built project completion from 4% to 56%, leveraging strategic project management and cross-functional team leadership.
- Spearheaded and led multiple regions to achieve 90% completion on aging scorecard through effective coordination and proactive problem-solving.
- Identified and resolved operational obstacles to achieve a 125% forecasted Homes Pass (HP) goal in collaboration with cap ops engineers and managers.
- Delivered critical reports and analytical insights to engineers, managers, and directors, facilitating informed decision-making and operational improvements.
- Implemented and managed project tracking using JIRA, ensuring seamless workflow integration and alignment with divisional goals.
- Facilitated Agile processes as Scrum Master, driving daily and weekly sprints, managing burn down charts, and utilizing JIRA for project tracking, which resulted in a 17% increase in project quality through test-driven development.
- Coordinated migration of jobs into Nitro Nodes and CSS, established a stakeholder registry, and enhanced communication transparency to effectively address technical requirements and align project progress with forecasts.
Project Coordinator - Capacity Operations
Insight Global / Comcast Corporation
05.2020 - 01.2022
- Implemented Standard Operating Procedures (SOPs) for a multi-million-dollar warehouse, optimizing logistics and inventory management.
- Orchestrated weekly Scheduling and Planning Calls, enhancing regional and CSS performance metrics and driving project success.
- Developed training materials on ECAF and MWF procedures, significantly improving onboarding efficiency for new staff.
Manager Associate
Hertz Corporation
Cape Coral
01.2020 - 12.2020
- Achieved highest sales and commission figures for Cape Coral Branch while managing customer service operations and daily scheduling.
- Led back-office functions, including fuel reconciliation and task scheduling, ensuring operational efficiency across multiple branches.
- Successfully managed online reservations for Gold Members, enhancing customer service and retention.
- Trained associates on company standards, contributing to team cohesion and performance improvement.
Customer Care Manager
Bright Star Care
Bonita Springs
04.2016 - 07.2019
- Strategically managed client schedules to maximize daily coverage and optimize operational efficiency.
- Implemented upselling strategies, significantly increasing revenue and enhancing customer satisfaction.
- Provided training and mentorship to team members, fostering a culture of productivity and friendly service.
- Prepared detailed daily documentation and reports, facilitating informed decision-making and operational planning.
Scheduling Coordinator
Comfort Keepers
Fort Myers
01.2016 - 12.2018
- Developed and implemented risk assessments and response strategies, minimizing scheduling disruptions and ensuring consistent service delivery.
- Resolved client issues promptly, maintaining high satisfaction levels and enhancing client relationships.
- In charge of coordinating material resources and staff scheduling, optimizing operational efficiency and meeting client needs effectively.
- Managed financial documents in compliance with HIPAA regulations, ensuring confidentiality and accuracy in financial operations.
Education
PHD - Education, Organizational leadership
Northern Central University
12-2025
Master of Science - Public Health
Everglades University
Sarasota, FLBachelor of Science - Business Management
Monroe College
New Rochelle, NYSkills
- JIRA
- P2
- MS Project
- Smart Sheet
- MS Office
- Project management
- Confluence Document Management System
Certification
- Certified Scrum Master, Scrum Alliance
- Project Management Certificate, Udemy, Online
- Risk Management Certificate, Udemy, Online
Timeline
Project Manager II - Capacity Operations
Insight Global / Comcast Corporation
05.2020 - Current
Project Coordinator - Capacity Operations
Insight Global / Comcast Corporation
05.2020 - 01.2022
Manager Associate
Hertz Corporation
01.2020 - 12.2020
Customer Care Manager
Bright Star Care
04.2016 - 07.2019
Scheduling Coordinator
Comfort Keepers
01.2016 - 12.2018
PHD - Education, Organizational leadership
Northern Central University
Master of Science - Public Health
Everglades University
Bachelor of Science - Business Management
Monroe College
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