Stacy Baker
Franklin,PA
Summary
Dynamic professional with extensive experience at Sugarcreek Boro, excelling in invoice processing and accounts receivable. Proven ability to enhance revenue through effective problem-solving and meticulous attention to detail. Adept at fostering customer satisfaction while managing administrative tasks and supporting team development in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Billing Clerk
Sugarcreek Borough
Franklin, PA
02.2022 - Current
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prepared daily bank deposits for multiple accounts.
- Answered customer questions to maintain high satisfaction levels.
New Beginnings Home Visitor
Community Services of Venango County
Franklin, PA
10.2018 - 06.2022
- Monitored client progress and updated case files accordingly.
- Supported parents in making key educational plans and decisions for children.
- Developed and implemented Individual
- Service Plans for each family based on assessment of needs.
- Teach parenting lessons to the inmates in the Venango County Jail.
- Work one on one with parents in active addition towards a recovery plan.
- Made referrals to utilize community resources for resident's needs.
- Collaborated with social workers to support patients.
- Planned activities designed to promote communication between parents and caregivers and their children while emphasizing positive reinforcement techniques.
Office Clerk
Oil Valley Internal Medicine
Oil City, PA
01.2018 - 10.2018
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Copied and faxed important information for patient and client records.
- Ordered laboratory tests, such as blood work, x-rays, and ultrasounds.
Front End Manager- Asset Manager
Kmart, Sears Holding
Franklin, PA
09.2012 - 01.2018
- Reviewed employee performance and determined areas in need of improvement.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed release schedules and ensured timely delivery of projects.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
- Routinely reviewed bank statements, profit and loss statements, inventory reports and accounts payable reports.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Associate of Science -
Clarion University of Pennsylvania
Clarion, PASkills
- Invoice processing
- Accounts receivable
- Financial reporting
- Data entry
- Payment collection
- Customer service
- Attention to detail
- Administrative tasks
- Employee training
- Conflict resolution
- Problem solving
- Conflict resolution tactics
- New hire onboarding
- Active listening
- Strategic planning
- Case management
- Crisis intervention
- Time management
Accomplishments
I feel one of my greatest accomplishments was returning to college-as an adult. I was able to graduate college while working part time and taking care of my 2 children, as my-husband worked over the road. This took a lot of hard work and determination and some really late nights. But it was such a feeling of accomplishment for me on graduation day. I feel this is proof that hard work and dedication paid off.
Timeline
Billing Clerk
Sugarcreek Borough
02.2022 - Current
New Beginnings Home Visitor
Community Services of Venango County
10.2018 - 06.2022
Office Clerk
Oil Valley Internal Medicine
01.2018 - 10.2018
Front End Manager- Asset Manager
Kmart, Sears Holding
09.2012 - 01.2018
Associate of Science -
Clarion University of Pennsylvania