Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy Beaudry

Ellington,CT

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Willingness to take on added responsibilities to help management team.

Overview

15
15
years of professional experience

Work History

Customer Service Office Staff Member

Axle & Spindle Truck Repair
08.2017 - Current
    • Exhibit high energy and professionalism when dealing with clients and staff.
    • Update and maintain records for management, with quickbooks and InTow Manager
    • Respond to customer requests, offering support and recommendations to address needs.
    • Provide clerical support to company employees by copying, faxing, and filing documents.
    • Answer phone promptly and directed incoming calls to correct offices.
    • Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Sales Associate

Brooks Brothers Call Center
08.2010 - 07.2017
  • Answered incoming calls in busy, fast-paced call center.
  • Facilitated communications between account management team and support services staff within call center.
  • Developed knowledge of products, processes and call center trends to provide recommendations for improved customer experience.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Bolton High School
72 Brandy Street Bolton, CT
08-1984

Skills

  • Strong work ethic
  • Organization
  • Data entry -Billing /invoicing
  • Confidentiality
  • Customer service
  • Sales and upselling
  • Professional demeanor
  • Telephone skills
  • Multitasking and prioritization

Timeline

Customer Service Office Staff Member

Axle & Spindle Truck Repair
08.2017 - Current

Sales Associate

Brooks Brothers Call Center
08.2010 - 07.2017

High School Diploma -

Bolton High School

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