Stacy Belizaire
Orlando
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Automated Health Systems Inc.
Massachusetts
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Financial Bank Representative
Goldman Sachs
08.2022 - Current
- As a bank representative I assist customers with managing their banking and financial needs.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined account opening process for enhanced efficiency and reduced waiting times.
- Processed customer applications and approved loans in accordance with bank policy.
- Calculated fees due, interest and change for customer transactions.
- Processed applications for new accounts.
Patient Scheduler
Concentrix
03.2021 - 05.2022
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Streamlined the scheduling process for improved patient flow and reduced wait times.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
Sales Agent
DialAmerica
07.2019 - 06.2020
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Made outbound calls to customers to promote and sell our different SiriusXM packages
Marketing Intern
Apex Automotive Group
04.2019 - 07.2019
- Outbound sales.
- Assisted in the planning and execution of successful product launch events.
- Supported sales team by creating eye-catching promotional materials for client presentations.
- Assisted in creating written, video and image content for marketing channels.
Education
Associate in Arts (AA) in Criminal Justice -
Valencia College
Skills
- Customer Service (6 years plus)
- Cold Calling
- Outbound Sales
- Upselling
- Inside Sales
- Telemarketing
- Data collection
- Haitian Creole
- French
- English
- Medical Scheduling
- Outside Sales
- Event Planning
- Translation
- Business Development
- Negotiation
- Communication Skills
- Account Management
- Sales Management
Education
true
Timeline
Customer Service Representative
Automated Health Systems Inc.
12.2024 - Current
Financial Bank Representative
Goldman Sachs
08.2022 - Current
Patient Scheduler
Concentrix
03.2021 - 05.2022
Sales Agent
DialAmerica
07.2019 - 06.2020
Marketing Intern
Apex Automotive Group
04.2019 - 07.2019
Associate in Arts (AA) in Criminal Justice -
Valencia College