Stacy Childress
Georgetown,MS
Summary
Accomplished Service Manager with a proven track record at JF Petro Group, adept in customer service management and technical troubleshooting. Spearheaded initiatives that significantly enhanced client satisfaction and team efficiency. Renowned for exceptional leadership and problem-solving skills, ensuring high-quality service delivery and workplace safety.
Overview
39
39
years of professional experience
Work History
Service Manager
JF Petro Group
01.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
Service Manager
Station Serv
12.2021 - 01.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Service Manager/Service Technician
Petroleum Equipment Inc.
08.1994 - 12.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Electrical Technician
Fruit of the Loom
03.1993 - 08.1994
- Installed electrical conduit and wiring for power, controls, and lighting.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Tested wiring and other system parts for electrical flow and function.
- Disconnected and removed motors and pumps.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Connected electrical systems to external power sources and programmed automated control systems to protect equipment from high voltage.
- Assisted in new equipment installations, guaranteeing proper setup and optimal performance.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
Maintenance Technician/Electrician
Specials Inc
05.1986 - 03.1993
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
Education
High School Diploma -
Riverside High School
Avon, MS05-1986
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Customer service management
- Time management
- Trustworthy and honest
- Workplace safety
- Office administration
- Employee supervision
- Technical troubleshooting
- Service and parts teams management
- Technical support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Manager
JF Petro Group
01.2024 - Current
Service Manager
Station Serv
12.2021 - 01.2024
Service Manager/Service Technician
Petroleum Equipment Inc.
08.1994 - 12.2021
Electrical Technician
Fruit of the Loom
03.1993 - 08.1994
Maintenance Technician/Electrician
Specials Inc
05.1986 - 03.1993
High School Diploma -
Riverside High School
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