Stacy Cory
New Castle,PA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
18
18
years of professional experience
Work History
Auto Care Center Manager
Walmart
New Castle, PA
03.2015 - 03.2021
- Managed daily operations of a busy auto care center, including scheduling appointments and assigning tasks to staff.
- Developed customer service protocols to ensure high levels of customer satisfaction.
- Oversaw the ordering and inventory management of parts and supplies necessary for repairs.
- Trained new employees in technical repair procedures as well as customer service standards.
Shift Manager
Walmart
New Castle, PA
12.2011 - 03.2015
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Assistant Manager
Walmart
New Castle, PA
05.2003 - 12.2011
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Education
High School Diploma -
Reynolds High School
Greenville, PA06.1997
Skills
- Hiring and Training
- Quality Standards
- State and Local Regulations
- Dealership Management
- Scheduling
- Inventory Management
- Customer Service Management
- Employee Development
- Customer Service
Timeline
Auto Care Center Manager
Walmart
03.2015 - 03.2021
Shift Manager
Walmart
12.2011 - 03.2015
Assistant Manager
Walmart
05.2003 - 12.2011
High School Diploma -
Reynolds High School
Similar Profiles
Braden MooreBraden Moore
Team Member at WalmartTeam Member at Walmart
Santrena StanleySantrena Stanley
Customer Service Manager at WalmartCustomer Service Manager at Walmart
Preet ShahPreet Shah
Lead Certified Pharmacy Technician at WalmartLead Certified Pharmacy Technician at Walmart
Aisha KhaledAisha Khaled
Digital Personal Shopper at WalmartDigital Personal Shopper at Walmart
Nicholas QuattroNicholas Quattro
IT Specialist at Think3 Technologies, LLCIT Specialist at Think3 Technologies, LLC